Service Center



Mercedes-Benz Service in Hagerstown, MD | Mercedes-Benz of Hagerstown

When you stop by our dealership for Mercedes-Benz service in Hagerstown, MD, meet Marty Gillions, our Service Manager. Marty will see to it your experience is what you expect when you own one of the world’s premier luxury vehicles.

The entire customer care team at Mercedes-Benz of Hagerstown is here to offer anyone needing Mercedes-Benz service here in Hagerstown. We also serve many customers living in or near or around Frederick, MD, Chambersburg PA and Winchester, VA prompt and award winning customer service. To ensure you have a comfortable and convenient visit, our Free Shuttle will take you back to your home office or the local shopping venues while our early bird vehicle drop-off and after-hours pick-up can provide convenience that works around your schedule. While you wait, enjoy our guest lounge area with a children’s playroom along with Wi-Fi, cable TV and complimentary coffee and beverages. Get started and Schedule your Mercedes-Benz service appointment online now.

Mercedes-Benz Manufacturer-Trained Service Professionals

We receive the most up to date Technical Training directly from the factory on Mercedes-Benz diagnostic processes and tools. This customer-centric approach enables our Mercedes-Benz service team to service your vehicle ‘above and beyond’ in our state-of-the-art facility. With an average of fourteen years experience each, there isn’t a problem our Mercedes-Benz Master Technicians can’t fix.

We are ready and waiting to provide you with Mercedes-Benz service in Hagerstown, MD. Call for an appointment at 301-733-2301 or you can easily schedule service online.

Free pickup and delivery for service (stipulations apply).

Dealership Info

Phone Numbers:Sales Hours:
  • Mon - Fri8:30 AM - 7:00 PM
  • Sat9:00 AM - 5:00 PM
  • SunClosed
Service Hours:
  • Mon - Fri7:30 AM - 5:00 PM
  • Sat - SunClosed
Parts Hours:
  • Mon - Thu7:30 AM - 5:00 PM
  • Fri7:30 AM - 5:30 PM
  • Sat - SunClosed

Factory Brake Pads vs. Aftermarket Brake Pads

Genuine Mercedes-Benz brake pads are made specifically for your Mercedes-Benz model and specifications. They have been tested by the manufacturer to perform best for the safety of your Mercedes-Benz. Aftermarket brake pads may be made of a harder, low-quality material, which will result in premature wear to the rotors, produce squeaks and squeals, and may not live up to the standards of stopping distance and safety that genuine factory parts provide. This could mean the difference between a close call and serious accident should they need to be put to the test.

Common Warning Signs of Brake Trouble

  • Squealing or grinding noises during braking
  • Poor braking problem (hard to stop the car)
  • Pulling to one side, or “grabbing”
  • Loss of brake pedal
  • Pulsation of the brake pedal during braking
  • Clicking noises during braking
  • Excessive drag during acceleration (“Anchor Away” Syndrome)
  • Lit ABS light for the antilock brakes

Our State of the Art Mercedes-Benz Service Facility

  • Drive-Thru service facility
  • Pick up and delivery service available
  • Complimentary car wash with every service or repair
  • Certified Mercedes-Benz technicians
  • Complete Detailing Auto Salon
  • 24/7 Roadside Assistance by a certified Mercedes-Benz service technician
  • A glass-enclosure children’s play area
  • A comfortable lounge with your choice of complimentary beverages
  • Mercedes-Benz loaner cars available for our clients during scheduled maintenance

Mercedes me App

Our team at Mercedes-Benz of Hagerstown wants our customers to know about the many advantages of using the Mercedes me app. The Mercedes me app is the best resource for Mercedes-Benz owners and your gateway to everything you could ever ask for when it comes to owning one of these vehicles. You will experience complete peace of mind when using this app, from knowing exactly when your Mercedes-Benz is due for a maintenance appointment to finding out the answer to any question you may have about your vehicle right on your smart device. Here at Mercedes-Benz of Hagerstown, we are excited about the Mercedes me app because it can provide supreme convenience for our customers. Using the Mercedes me app allows you to:

  • Schedule service appointments at Mercedes-Benz of Hagerstown so that our factory-trained technicians can keep your vehicle in its best shape. You even can reach out to the nearest Mercedes-Benz Collision Center if you happen to get into an accident.
  • Browse various manuals, how-to-videos or even connect with a Product Concierge to learn all about the various workings of your Mercedes-Benz
  • Connect to your Mercedes-Benz via Google Home and Amazon Alexa
  • Remotely lock, unlock or start your Mercedes-Benz, along with tracking your vehicle
  • Have a direct connection to Mercedes-Benz Financial Services, so that you always stay current with your automotive finances

Save Money on Mercedes-Benz Service

Visit our Mercedes-Benz service parts & specials section to save money at our dealership. Take a look at it periodically to see if we’re offering deals that line up with your service and maintenance needs.

FAQ: Our current Labor Rate is $160.00/Hour compared to more than $170.00 – $200.00/Hour for many of the Washington, DC and Baltimore metropolitan area Mercedes Dealers.

Schedule your next Mercedes-Benz service online. Also check out our nice selection of Mercedes-Benz Accessories including golf shirts, hats, travel mugs, keychains and sunglasses.

Please don't hesitate to direct your service questions to us! Fill out the simple form below and our technicians will get back to you.
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Mercedes-Benz of Hagerstown is located at: 1955 Dual Hwy • Hagerstown, MD 21740
Mercedes-Benz of Hagerstown 39.60277940485494, -77.68518567331412.