Customer Testimonials
Top drawer guy….really enjoyed working with him. No pressure just fact and to the point. I would highly recommend him to my family and friends.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile.
Rob as always was fantastic! Very knowledgeable of his product and the need of his customers. Thanks Rob for another great experience! Mercedes is lucky to have you!
VERY PROFESSIONAL, Rob Edmonds answered quickly, had great followthrough, and arranged shipping to me of the S5604matic to Oregon. .
Kyle, is a first class representative of Mercedes-Benz, he always goes the extra mile to help with whatever we need! Thank you Kyle...
Outstanding service!! I highly recommend Barry to anyone who’s in the market for Mercedes.
Kyle was ever so helpful in helping us decide on a car taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my beautiful car. He made the whole process seamless! I Also want to add, I have had 15 yrs of outstanding service headed by Alex on my 2009 mercedes I look forward to many more. Thank you Lori A Manilla
Rob was a joy to work with. He was very knowledgeable and patient during and after the purchasing process. Very nice guy.
Where is first class. Vehicle purchasing easy and efficient. We won’t deal with anyone else at Mercedes when it comes to purchasing a vehicle.
Our experiences was amazing! From Barry's patience to his knowledge, we were completely blown away! He made the experience feel effortless. We had two children with us and Barry was very accommodating and hospitable. We highly recommend Barry and Mercedes benz of Hagerstown! We left so happy!
Had a fantastic experience with Rob. Courteous, helpful, responsive… all the things you would want in a car buying experience.
Barry made our car buying experience quick, seamless and easy! He was extremely knowledgeable and helped us get familiarized with all the controls and even took the time to get my phone set up and connected to the car.
Being a long-time customer of Mercedes Benz of Hagerstown, there wasn't anywhere else that I would think about purchasing our next vehicle. The sales and service staff are professionals that make you feel very comfortable. They all go out of their way to help you and make your experience delightful. I would recommend this dealer ship to everyone.
Rob was great to work with. He went above and beyond to secure the vehicle we wanted even though he was on vacation. Great job Rob we appreciate your help.
Rob and Hagerstown Mercedes are the best to work with. He made everything super easy! I would highly recommend.
I had an excellent experience purchasing my first Mercedes. Rob was great with communications, did not pressure me but answered any question I had. He was great to deal with throughout the entire process. He kept me updated on my vehicles build process. Looking forward to many years driving my Mercedes!
The purchasing process was seamless. As a business owner, I was unavailable to be at the dealership in-person. Rob allowed one of my employees to take care of the transaction and bring me papers to sign. It was quick and painless!
Alex and the service department at this dealership is first rate. I consistently receive excellent service and communication.
Very please with purchase and Barry took a lot of time going over the vehicle. This is my first Mercedes and looking forward to many years driving. Thank you Barry and I will recommend you to my friends! Paul & Carole
This dealership was wonderful to deal with! Kyle was super helpful and always willing to answer questions and do the research if he didn’t know the answer instantly. I received several emails from Kyle’s boss to just make sure all was proceeding well. They treated me extremely fairly and were pleasant to deal with. I’m recommending Mercedes- Benz Hagerstown to all my friends and I LOVE my new GLC 300. It was so worth it to wait a bit for the exact car I wanted ( with the interior and other amenities and features I preferred). Good job!!
Barry was extremely helpful in obtaining the vehicle and all the options that we wanted. He is very knowledgeable about the characteristics of the various models of vehicles. He is also knowledgeable in setting up and instructing on the various features of the vehicle.
Excellent and honest service since I’ve been bringing my vehicle in these past 10 years.
I love it and I like it a lot for the services at Mercedes In in the Hagger house is the best
Kyle Swanson was a wonderful help when deciding on our New Mercedes GLS SUV. We hadn’t bought a new one in 12 years. He was very patient and helpful in determining what we really wanted. Everyone at Hagerstown Mercedes has always been helpful and excellent at their jobs throughout the 20+ we have we have been doing business with them. This is our fourth vehicle we have bought from them. We 100% recommend Kyle Swanson and Hagerstown Mercedes.
Barry was fantastic to work with on our recent purchase he is very knowledgeable and very helpful in understanding all the perks of our new Mercedes. Thanks again Barry . Jeff & Wendy
Everyone was very helpful throughout this experience. Kyle made the car buying purchase so easy and enjoyable.
Barry was great to work with in our purchasing experience. When in the market again we will look there first due tot he customer service.
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!”
Great selection. Reasonably priced. Flexible hours. In house financing. Service department is fantastic. No pressure.
Thank you so much for the way you handled my purchase of my 2017 Mercedes. Barry London was the perfect salesperson. No pressure and so kind. A special shout-out to Barry. Enjoying my new ride!
Friendly staff. Process was fairly quick compared to other experiences we have had in the past.
This transaction was very smooth. Kyle handled everything perfect. The Sprinter van was delivered as described and in perfect condition. Very happy with my purchase. Mike Ferguson.
Kyle Swanson was amazing to work with during my car purchase process. He is professional and kind. This was my best experience buying a vehicle ever! Mercedes Benz of Hagerstown is top notch when it comes to excellent customer service.
Barry and team at Hagerstown made getting our new vehicle a pain free process. Barry was knowledgeable, professional, and responsive to our needs!
Friendly and knowledgeable staff. Ron listened to what were looking for and guided us to an unexpected fabulous find. While we came window shopping, we left with a new beauty. Paperwork was fast and painless. Will be back when it's time for a replacement for my husbands car.
We had a great experience buying our new car. Everyone was helpful and informative. Thanks!
Always great seeing the team again
We made an appointment for Schedule A maintenance yet my husband Tom waited in the waiting room over three hours. Sorry, not the highest rating for you this time. He didn’t ask why but I would have. We are 45 minutes away so it was a long day for him. He expected it to take about an hour. Something is broken with your appointment system.
Good quality service and customer support.
It is always a great experience at this dealership, they always go above and beyond for their customers!!
Really enjoyed working with Kyle and MB of Hagerstown. We love our new van so much! We have been searching for two years and finally found our van!
I urge you to select Kyle as your designated sales consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience and kindness. Despite exploring other dealerships, I gravitated towards Kyle due to his non-intrusive approach and respect for my stated preferences and financial constraints. I am happy with my first Mercedes (Polar White C Class) purchase. Thank you, Kyle.
I urge you to select Kyle as your designated sales consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience and kindness. Despite exploring other dealerships, I gravitated towards Kyle due to his non-intrusive approach and respect for my stated preferences and financial constraints. I am happy with my first Mercedes (Polar White C Class) purchase. Thank you, Kyle.
Barry was wonderful to work with. He was very informative on the safety features and functions of the vehicles and made the car buying experience pleasant and stress free.
Excellent customer service, detailed and thorough.
Excellent service - Hagerstown MB is the only dealership I trust and Alex Foltz is service advisor to ask for - he is the best!
Very fast service and friendly, helpful staff. I took my W211 in for a warranty repair at 8am Monday, and it was done by mid day for me to pick up again. Great experience.
Lexi was professional and pleasant to work with. She respected my requests and facilitated a great experience!
Very friendly with no surprises. Provided loaner car to get around in town during service. Will be going back for next service.
Very courteous and knowledgeable. Clearly wanted to sell a car without the overbearing sales pitch. Just the right balance.
I opted to use Hagerstown for the routine service, instead of the Germantown dealership where I bought the car, because it is a little closer and I don't have to ride 270, the worst road in the region. This was a good move. The entire experience was professional and expedient. The wifi was great and I worked at a desk while waiting. Love the Mercedes cookie. I'll be back!
I worked with Kyle from the Spring of 2023 until the 2024 model year when my GLC finally arrived. Kyle was extremely patient during the entire time with many test drives. He is probably the best sale person I have worked with over my many years. In addition, MB of Hagerstown is probably the best Mercedes dealership I have experienced - I should have bought my 2014 GLK here. The service department is exceptional.
Kyle was awesome!! He was professional & helpful! He made us very comfortable during a stressful time lol!!
Went to get my car serviced for Recalls... MERCEDES Always treats me well... the wait area had donuts, coffee, juice, etc... Alex my Tech was personable and efficient ans made sure my MERCEDES was good to go... as I waited I walked to lot- Whats not to Love!
They were prompt and very helpful in my purchase. When my sales representative was busy another person came to help me and I was so appreciative of her going over things until he was free.
We received excellent service and a very fair deal. We would highly recommend this dealership.
Very professional and respectful!! Kyle was extremely helpful and never pressured me to make a decision!!
We were on a road trip in our sprinter and out of the blue we had our check engine light come. We made a phone call to Mercedes-Benz of Hagerstown and they allowed us to bring it right over. They were quick to diagnose the problem and had the part available. The service staff was super nice and best of all the place was dog friendly. My dog got more treats than you could imagine. Thanks for saving the day on our trip and getting us back on the road quickly.
Nicholas and Lisa are fantastic to deal with in the service department! They took the time to go over items that needed attention that could be done at the same time as a recall repair to save time and money. The repaired items resolved the dangerous handling that our car was experiencing from the failed and recalled suspension part and can feel safe driving it on long trips again. Thanks for a great experience!
Great friendly crew. Car done quickly. Loaner very nice. Sad they did not wash the car like they usually do.
We had a wonderful experience buying our 2024 GLE from Barry. He was extremely thorough in showing us all the cool specs on our new car and very knowledgeable. I highly recommended giving him a call if you are in the market for a new/used vehicle!
No pressure buying! Easy, comfortable, professional, and knowledgeable. Definitely happy with the whole experience! Barry was fantastic!
Had an issue while traveling out of state and Alex and his team helped us get our MB fixed and back on the road.
Our car buying experience was great! My second purchase from Mercedes Benz of Hagerstown. Highly recommend. Thank you Kyle!
Mercedes been good to me in Hagerstown MD. But for right now they are to high for me. I just order my Mercedes benz air bags for the rear of my car. Mercedes wanted $5,000 for everything. I got Mercedes airbags for $859.00 for both parts and they putting them in for $300.00. So for right now I will not go to Mercedes for the high cost. The crew there been good to me I just can't afford there Price.
Excellent communication every step of the way. You can tell they take customer service seriously. Extremely satisfied.
Great dealership and THE BEST Salesman, Rob Edmonds. I highly recommend Mercedes Benz of Hagerstown.
Everything went very well. Thank you very much
Excellent Customer Service Kyle made my experience amazing Car was perfect and exactly what I wanted
Great communication and solutions!
Excellent/ Service experience / runs. Smooth like a Mercedes should ! He’s great to work with listens and responds. Working with him for years Really cleaned the exterior nicely . Appears like a new car /👍 Thank you Tim Lindsey
Would not buy a car anywhere else. Barry was excellent and the process of buying through Mercedes Benz Hagerstown was effortless
Love my technician. He explained things thoroughly to me.
Lexi os very accommodating with our inquiries and answers every questions clearly. She is open to tell me to ask questions and call her anytime i have something I can’t figure out with the car.
Barry was extremely kind and helpful in answering all of my questions thoroughly as I purchased my first Mercedes!
I had an unexpected roadside automotive emergency while on a long trip. The folks at Mercedes of Hagerstown managed to get my Sprinter in and out in a few hours. Everything about my experience was fantastic. Alex at the service department was brilliant, considerate and incredibly helpful
Rob was very knowledgeable, friendly & honest! We enjoyed buying our Mercedes GLC300 from him.
I worked with Kyle who was most knowledgeable and friendly. He understood what I was looking for and assisted me in making a wise choice. I am most pleased with my GLC SUV
Rob was informative & forthcoming in helping us make a decision. He was honest & friendly. I would recommend him to anyone!
Barry was great! Not pushy and very easy to work with. Would buy a car from them in the future
I live near Williamsburg, Va. and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is very friendly and no pressure. I was concerned about an all electric car and after discussing my lifestyle he suggested a hybrid. By far the best experience I have ever had both with service and purchasing a car. Rob is the best and I highly recommend him. You will not regret developing a relationship with this dealership.
We had a great experience, easy transaction, courteous and knowledgeable staff and fast service. Highly recommend.
Mercedes Benz of Hagerstown serves department are all professionals and really work on you car fast. Good Job guys and thank you for always taking care of my car issues on a timely manner.
Mercedes-Benz of Hagerstown always does a phenomenal job on my car when I need repairs. Customer service is always friendly and my car is returned to me in a timely manner as promised. I don’t look forward to needing any work done anytime soon, but when I do, I know it’s always going to be well done.
Shopping and purchase experience was excellent...again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes dealers within about a 60 mile radius of my home and was unable to find exactly what I wanted (I even changed my mind a few times). All provided personable assistance but only Barry went the extra mile and searched "the system" for just the right vehicle. When we showed up at the dealership to complete the paperwork and take possession of the vehicle they made us feel very special. ...
Professional and courteous service throughout whole process from scheduling to providing a loaner and then picking car up.
Very kind and helpful. Thank you!