Customer Testimonials
The sales rep, Barry London and the dealership experience were great!! Will go back again.
Rob is top notch. Great communicator, patient and willing to help find the right car. When we couldn’t find what I wanted he worked with me to order a vehicle. Mercedes delivered early and everything was smooth
Excellent service & very efficient customer care, everyone was super friendly and helpful with the service they provided
It was great working with Austin, I was so undecided I changed my Mind about the car i wanted about 10 times, he never got frustrated he was patient and kind. Finally decided on day 2 and I’m happy with my choice!
It was a pleasure working with MB of Hagerstown, especially Barry London, our sales person. The experience of working with various car options and his expertise and patience of explaining the car features was exceptional. We highly recommend him and the dealership!
Very pleased with the recent car shopping with this dealership and the sales agent Rob Edmonds! Highly recommend him if you are looking for an easier and pleasant car shopping experience!
Outstanding dealership! Purchase was smooth, quick and easy. We appreciate having the process be so simple. I would highly recommend the dealership! Barry was fantastic and very helpful explaining the tech in the car. Christine in financing made the process go extremely smooth. Everything was pretty well ready for us before we arrived to pick up the car.
Outstanding quality of work and service of the Hagerstown Mercedes dealership. I will highly recommend that dealership.!
The buying process could not have been easier. Never pushy and great, each step of the way.
The entire atmosphere is very friendly. Employees remember your name, very helpful in answering questions. They go out of their way in wanting to help in some way. The experience is quite the opposite of some other establishments where employees are rude and could care less about your needs. While the service cost are high, I am pleased with the service they provide. I’ve dealt with MoH for many years and hope to continue.
Barry was great. Very personable and gave me a detailed orientation with the car. Great customer service and will work with him again.
Barry made sure all of our questions were answered and made sure we got the exact car we wanted. Service was great and the entire process went smooth.
Always enjoy my experience with Hagerstown Mercedes. Barry always does a great job trying to find the car I am looking for. Most importantly they get you in and out when buying a car.
Great service and staff at MB Hagerstown! Always professional in every way and work is done as promised..
The professionalism and courtesies extended were exemplary. I immediately felt valued and heard by the sales and support team. If only all interactions were this memorable. Consider me a future repeat customer...
Great experience. Barry London was personable and made sure I was taken care of. The finance department was timely and organized. Will use MB of Hagerstown again.
This is my first MB purchase…. easiest ever. Having owned other high end vehicles I was a bit reticent about interacting with yet another salesman. Car sold itself, but Barry showed why and put all the sales details together efficiently and professionally.
This week, I purchased my fourth vehicle from Barry London at Mercedes-Benz of Hagerstown—and once again, his customer service was exceptional. Every time I call to let him know I’m stopping by, Barry already has a few great options lined up and ready out front. His attention to detail and understanding of my preferences truly exemplify his commitment to customer care. If you're in the market for a car, I highly recommend reaching out to Barry.
MB Hagerstown was very good and Barry was an excellent salesman. Very professional which was a good approach for us.
Berry & me get along nice i know him for 15 Years He sold me many Car
Barry and Mercedes of Hagerstown always does a great job with the car buying process. Seamless and efficient. Service is second to none.
Lexi was awesome! She was extremely knowledgeable and professional throughout the buying experience. I have dealt with this dealership for 13 years and the entire staff are outstanding.
Amazing experience, Rob was great to work with and helped me find the best option for me!
Mercedes Hagerstown and Barry London are the best. This is our 4th Mercedes from this dealer and will continue to patronize them.
Rob is a very good salesperson. He did everything to help get us a good deal. He’s a professional, down to earth type person, and very authentic. He was eager to get us our deal without pressuring us, and I believe he did everything he could to make sure we were happy with the vehicle. Which we are! I would deal with him again. It was a good experience. I love this car!
I had an awesome experience buying my new Mercedes-Benz. I drove 2 hours to the dealership and Rob had my car parked out front ready for me to see. He answered all my questions and concerns. I would highly recommend him and the Mercedes Benz of Hagerstown.
I would like to personally thank Rob for all the outstanding help he provided to me. He was professional, knowledgeable, responsive and very patient. It has been a pleasure working with him. He took the time to respond to all of my questions and concerns. This my 5th Mercedes but the first one purchased from Mercedes of Hagerstown. In fact, two of my Mercedes were purchased in Germany while stationed in Heidelberg. Although I now live in Gettysburg, PA I lived in Hagerstown 44 years ago and decided to purchase my new car from Mercedes of Hagerstown. I'm glad I ... Read More DealerRater - Apr 7, 2025
Barry was very professional which was the correct approach for us. Christine was also very helpful.
I want to personally thank Barry for his patience and professionalism. I would consider myself a tough customer and Barry has sold me my last 3 cars. I've shopped around but always seem to end up giving my business to our local Mercedes-Benz dealership. It's because of Barry. Barry has treated me with respect on every deal we made and the few we didn't make. I will always cherish the fond memories of dealing with Barry. I laugh about many of the prolific things he says during our conversations. I hope to do business with him for many ... Read More DealerRater - Apr 4, 2025
Our sales associate was knowledgeable and patient. He was able to accommodate our needs. It was a pleasure working with him.
This is my 3rd vehicle from Mercedes of Hagerstown. They’re always fantastic to work with and make the buying process a breeze.
We love our MB! Barry was professional and very patient when answering all of our questions about the vehicle. He downloaded the MB app to my phone and explained how to use it. He also linked our phones to the vehicle. Barry is very knowledgeable about the vehicle's features and demonstrated many of them. Christine Thomas, the finance manager, was also excellent at explaining the finance and warranty options. We wouldn't hesitate to buy another MB from this dealership!
Such a pleasure dealing with Barry and purchasing our new MB. All of the staff we talked and worked with were phenomenal. Can’t recommend enough!
The sales lady knew her stuff. I came in just browsing for a Benz. Never talked to another dealer after my first contact with Hagerstown Mercedes.
Barry was professional and pleasant. Very helpful and gave us a lot of information on the GLC we purchased. Would definitely recommend!!
We recently had an another great and easy experience at Mercedes Benz Hagerstown, and a big shoutout goes to Barry London. As usual the atmosphere was welcoming and relaxed. The dealership is always clean and well-organized. If you’re in the market for a new car, I highly recommend stopping by Mercedes Benz Hagerstown and asking for Barry.
Had a great experience buying our first Mercedes with Barry, he was very helpful and took his time to explain all the incredible options on the car. The whole experience was top notch.
Rob made this car purchase seamless. Great, friendly customer service from all the staff. Highly recommend.
Barry was really nice and funny! It was definitely a great experience buying our Subaru!
Barry and the entire Hagerstown Mercedes dealership team has been the best ever experience to work with. Everyone is professional, curious, an excited to help the customer accomplish their goals. I would highly recommend Barry and the team at Hagerstown.
Kyle Swanson is great. We have worked with Kyle for several years and he has been wonderful to work with. Recently bought 3rd vehicle from him.
Barry London was excellent. We went in for a test drive and told him we had to be somewhere soon. He let us test drive the vehicle, answered all our questions and told us I know you are in a hurry. Call me/email me with any further questions. No pushy salesman tactics. It was so refreshing. We had a particular request for particular features and Barry searched and found the exact vehicle we wanted. Needless to say, we returned and bought the vehicle from Barry. Our buying experience was also great. It was quick and easy, and they answered ... Read More DealerRater - Feb 24, 2025
This dealership is amazing. Lexi had the car I was interested in all prepped and ready for the test drive, she knew all the features, and she had an easy test drive route mapped out. Here is where it gets better…AFTER I bought the car, she and her manager topped off the gas tank and delivered my car to my house 30 miles away. They never mentioned that during the transaction. Also it came with gigantic chocolate bar, another nice touch. Finally, I should mention that didn’t buy a new car from them, it was a pre-owned car for ... Read More DealerRater - Feb 18, 2025
Rob is absolutely fantastic! I had the pleasure of working with him again, and as always, he made the entire process seamless. He reached out to me about my lease end date, and within minutes, everything was set for me to pick up my next vehicle. I was in and out of the dealership in under 35 minutes—only taking that long because I needed help navigating all the new features. Rob is incredibly thorough, efficient, and a true professional. Working with him is always a pleasure, and I genuinely appreciate another smooth, hassle-free experience. The Finance Manager, Christine, was also ... Read More DealerRater - Feb 14, 2025
I love my brand new car!! Very beautiful and fancy! The customer service was wonderful!
Outstanding customer service by everyone who I came in contact with. Everyone is very friendly and the communication was perfect!
Barry London gave an awesome experience. He was very responsive when I was making inquiries and followed up and ensured all my requests were attended to. Very patient dealer.
Service is great. Always done in a reasonable time. Always keep me apprised of what’s going on and get my approval for anything not originally scheduled..
Very positive expertise working with salesman Barry London, and the entire staff at Mercedes Benz of Hagerstown.
Had an absolutely amazing experience purchasing my dream car! Rob and Austin were so welcoming and relatable to the point it did not feel like the normal dreaded car purchasing experience. I highly recommend Hagerstown Mercedes Benz hands down!
It has been a wonderful experience working with Barry. He was very kind and helpful
Had to my car towed with MB courtesy tow and it was very professional. Communication with the dealership (Nick) and the repairs were excellent!!! Thank you for you deligent service!! I Mo would highly recommend Hagerstown MB service department !
This dealership is excellent! Barry is very efficient in his chosen profession! Excellent communication skills, caring personality and treats all clients the same! It doesn’t matter to him if you are buying a new or used car!!
I worked with Barry looking at a used Subaru. I can’t say enough good things about Barry in that he was not pushy at all, fully transparent with all the information on the vehicle, and was a pleasure to work with car shopping. I would not hesitate to work with him in the future. Looking further into the vehicle, I found it wasn’t the right one for me and also the dealership was not very flexible on the price of the used car or my trade-in. There might have been some wiggle room but not much. I give ... Read More DealerRater - Jan 20, 2025
We have now worked with Barry 3 times and purchased 4 vehicles through him. Very easy to work with, not pushy at all, extremely knowledgeable. I would highly recommend Mercedes of Hagerstown as well as working with Barry London. Thanks Barry!
Barry was great. I was able to get a nice new car and Barry gave me all the info on the car. It was a nice experience and I will definitely be back for my next car!
After 60 years of purchasing used and new vehicles in Pa, Md. Wv and Va we are pleased to say that this was the smoothest purchase we have ever had. It's great to get good answers from any questions we have.
They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way.
We had a great experience with Barry. He was very knowledgeable and answered all of our questions. He took his time with us and provided a smooth transaction. We highly recommend him.
Mercedes Benz of Hagerstown did a great job communicating with me on the service of our vehicle. We will continue to use the dealership going forward!
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership.
We have been getting great service with Alex at Hagertown Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra.
Barry was very helpful and made the process so easy. This was my first time buying a car in my own and I felt comfortable and never pressured. 5 stars, 110% satisfaction and I would recommend Barry and Hagerstown Mercedes to anyone!!
New client experience for Service B work performed at the dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I was doing my due diligence to determine which dealership to take my vehicle to. Marty assured me it was worth the additional 30 minutes travel time to get the type of care and attentiveness I was seeking (I had relayed my concerns about troubling reviews I read about other dealerships closer to my home). Marty’s promises were in-fact realized and I am pleased with all aspects of ... Read More DealerRater - Dec 13, 2024
Barry London was very knowledgeable about the product and answer my questions to complete satisfaction. Overall great service from Barry. Good person to work with.
Best dealership I have ever worked with. My process was smooth from beginning to end, even with me being all the way in Chicago! Rob was amazing. Professional, efficient, patient, and went over and beyond to make sure everything was done in a timely manner. I am beyond happy and satisfied with my new vehicle and the service I receive. Totally recommend this dealership.
The experience at Mercedes-Benz of Hagerstown was excellent. Cell and Rob was personable and informative. Additionally, he was patient as we had many issues to be rectified. Only customer be their sales person like Rob. Great job.!!
Alex, who handles my E-430 Mercedes, always pleasant and so helpful, took care of my car and fixed it swiftly. I have been driving this car for almost 24 years and drives like a new car. Outstanding service, no complaints.
I had the opportunity to buy a 2022 GLE-350, 4Matic, with the assistance of Ms. Lexi Livelsberger. Her kindness and professionalism are second to none. Thank you for all the hard work you put into making this transaction smooth. I wish you all the best in your future endeavors...JCC
Amazing customer service! I’m very satisfied with my experience. Barry London gave me a great explanation of how everything worked.
I recently had the pleasure of purchasing a 2022 Mercedes-Benz GLB from the Hagerstown dealership, and I must say it was an exceptional experience. The staff were friendly and courteous, and the pricing was very competitive. I was assisted by Salesman Rob Edmonds, who demonstrated in-depth knowledge of the vehicle. He transparently disclosed all the details about the car upfront, making the negotiation process seamless and hassle-free. I was able to secure a considerable discount on the vehicle, which was a welcome bonus. I highly recommend this dealership to anyone in the market for a Mercedes-Benz
Rob was fantastic to work with and we had a great experience buying. They took time to answer all our questions. Excellent customer service!
We have been customers for more than 20 years. Staff at the Mercedes Hagerstown are very nice to deal with.
I recently purchased a 2024 Mercedes-Benz GLS 450, and I couldn’t be happier with the experience! From start to finish, the process was absolutely seamless. Barry was not only professional but incredibly knowledgeable about every detail of the vehicle.
He took the time to walk me through all the features, packages, and customization options available, ensuring I made an informed decision. I never felt pressured or rushed; instead, they created a comfortable and transparent buying experience.
His expertise and attention to detail really stood out. He even went the extra mile to explain the new tech features, ensuring I felt confident ... Read More DealerRater - Nov 24, 2024
Rob was extremely easy to work with. Very attentive and knowledgeable and I have to say this was the easiest-seamless new vehicle buying experience I have ever experienced. I have bought over 11 new vehicles and this was by far the best. Appreciate you Rob
Best car buying experience in my 45 years of driving ! Barry was an extreme pleasure to work with and knows his product very well.
Rob was extremely helpful in helping us to purchase our next Mercedes-Benz. It was a flawless experience & we love our new vehicle.
My wife and I bought a used Lincoln that was traded in and couldn’t be more happy with our experience. They were honest and attentive and not pushy at all when we wanted to check out a couple other vehicles before making a deal. We ultimately decided this was the best value for us and returned a few days later. The process was seamless and we couldn’t be happier! Thanks for your help Rob!
Great price attracted me. Low/no pressure brought me in. The dealership's attention to detail by bringing the car "up to snuff" sold me. The oil was changed, new brakes, two new tires, gas tank full + free copy of carfax report - all added up to the odd feeling of dealing with a trustworthy company.
This dealership is excellent. There is no better word that describes the service and treatment that you receive as a customer. Barry London has been our salesperson for 15 + years and we keep coming back to him and the product. I think that this says it all. The entire experience was positive and hassle free! We also had the opportunity to work with Justin a bit closer and found that in his leadership position he is concerned about the customer having the best experience possible.
Barry was wonderful to work with. We have never had such a pleasant experience buying a car.
Barry is incredible. He is the best sales associate I’ve ever had the pleasure of dealing with. He was attentive, patient, knowledgeable about the car and a pleasure to work with.
This is the 3rd Mercedes we have purchased from Rob Edmonds. Rob is knowledgeable, friendly and a pleasure to deal with. It is nice to walk in to the dealership and be treated like valued customers. This is why we keep coming back to Mercedes Benz of Hagerstown.
This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all!
Great experience and easy to work with. Kyle was always ready to answer our questions.
I am always pleased to work with Barry on purchasing of a vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the different functionalities of each vehicle. Additionally, he is always available for any other questions that we may have after departing the dealership. He has responded quickly to our phone call even on his weekend or day off from work. He definitely deserves more than the five stars that are available.
I am very comfortable working with Rob at MB of Hagerstown. Never any pressure; just thorough, thoughtful customer service.
Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
We needed a dealership that was efficient and accurate in managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch and great experience.
We stopped at Mercedes of Hagerstown to look at a few used cars . We were immediately greeted by Rob Edmonds and he was so patient as we looked at quite a few options. Rob was so well knowledged and we ended up purchasing a new 2025 GLC 300. Rob made the entire process so easy! We appreciate the excellent service we received from start to finish .
Beautiful building. Friendly, honest people. Barry London was the best. Enjoyed my experience. Will always recommend
My Mercedes E400 had moderate body damage. In the parking lot Barry walked by and asked me how many miles the car had. When I told him 150,000 he replied, "You should fix it. These are good for 300,000 miles." Imagine a car salesman suggesting I repair my car rather than buy a new one. You will never be pressured to buy a Mercedes here. They know that the cars sell themselves. And I did buy another car from Barry.
Here’s a concise review for a salesperson: Kyle is an outstanding salesperson who consistently exceeds targets. His in-depth product knowledge, excellent communication skills, and ability to build strong relationships with clients make him so successful. Kyle is proactive, approachable, and always willing to go the extra mile to ensure customer satisfaction. I’m extremely happy with my purchase.
I bought a GLC 300 with premium package. I found it online and make an eeservation. When I went there, the car is in good condition and a good price. The salesman is very nice, and they are doing business in an honest way. As a comparison, I went to another dealership in Maryland with two cars reserved. When I arrived, they told me two cars are all sold, and ask me to test drive a much more expensive one.
Top drawer guy….really enjoyed working with him. No pressure just fact and to the point. I would highly recommend him to my family and friends.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile.
Rob as always was fantastic! Very knowledgeable of his product and the need of his customers. Thanks Rob for another great experience! Mercedes is lucky to have you!
VERY PROFESSIONAL, Rob Edmonds answered quickly, had great followthrough, and arranged shipping to me of the S5604matic to Oregon. .