Customer Testimonials
MBOH Review Stars from DealerRater
Customers have asked “How does Mercedes-Benz of Hagerstown have so many reviews?”
It’s simple – we ask every customer to review their experience with us.
It doesn’t matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It’s our GOAL to be the most transparent dealership you’ve ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far – Positive or not-so positive, each review is very important and very much appreciated.
We met an excellent young salesman that was very polite and personable. Was extremely helpful and answered every question that we asked and if he didn’t have an answer he went get the answer before we left . Got the keys to what we wanted to see and explained all the functions that were offered and well as put us inside and showed us . It was a very pleasant experience from start to finish and we were able to get what we wanted at a reasonable cost. I would highly recommend Hagerstown Mercedes-Benz for a smooth transaction from begging to ... Read More DealerRater - Jun 30, 2026
We had a great experience! Loved Barry! we will be back again! Thank you so much 😊
Everything was good. Nice waiting area. Friendly staff. Video explanation was an added bonus. Great customer service. Fair prices. Will continue to get serviced here. Thanks so much.
Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team.
We live in North Carolina but found the vehicle we wanted in your inventory through the mbusa website. From my first contact through delivery, the entire process was smooth and professional. Purchasing a vehicle from several states away while simultaneously returning an existing Mercedes-Benz lease could have been complicated, but your team made the transaction seamless.
We would like to thank Barry London who put the deal together and Austin Shemon who ... Read More DealerRater - Jun 25, 2026
Thank you Barry! You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I was treated with the same courtesy and professionalism. Your candor and sense of humor are appreciated.
My service contact has always been Alex. Have never had any issues at Hagerstown Mercedes.
Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that I knew I had to buy my next car from here! Barry you found me exactly what I wanted and kept me informed every step of the way. Thank you for making this so easy and for all the effort you put in to ensuring I had a great experience!!
Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple.
Your advisor very helpful and give me a details to my problem. He is an assets of your establishment.
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction.
Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving!
Easy experience. Barry was flexible to our needs and provided the necessary information to make a fast decision.
My service was prompt and professional. Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown
Easy and great to work with. Will recommend to everyone. Not pushy and very knowledgeable
My wife had always wanted a Mercedes, so she would look at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by them. As Mothers Day approached, I wondered if that car was still available - I checked and it was. I inquired about it and Rob Edmonds supplied information for me. I said we would be over that afternoon. Rob was very friendly and very professional. We drove the car and loved it. The price was very reasonable and the financing was great, so ... Read More DealerRater - May 17, 2026
This is the second car we’ve bought from Mercedes . Barry sold us both. He was extremely helpful and patient, answering the many questions we had and scheduling learning sessions on how to use the technology involved with these new cars. The total buying experience was excellent!
Everyone at Mercedes-Benz of Hagerstown is always pleasant and eager to answer questions. Barry London has been our outstanding salesman for six vehicles. There is never any pressure and his knowledge is top notch. Thanks for the delivery of another great car, Barry!
Barry was great to deal with for my first Mercedes purchase. Barry was very helpful with going through the car functions and explaining each item. The staff was super, and I plan on being a regular customer!!
I have all my trust in Mercedes Benz of Hagerstown for the serving of my vehicle. I choose to travel 70 miles back to the dealership where I purchased my car because of the exceptional care and pride that is shown in the service department.
We had a pleasant and simple buying experience at Hagerstown Mercedes with Barry London and Christine Thomas.
Rob was our Sales Associate at Mercedes-Benz of Hagerstown and did a fantastic job helping us pick out our new C300. He was very knowledgeable on the car and was super fast getting our sales paperwork together. I highly recommend Rob and Christine at Mercedes-Benz of Hagerstown. They are an amazing team!
Great car and great service!! It was a very quick and smooth process. Thank you, Jeanne
Thanks to Barry and his colleagues’ professionalism, my purchase was a competent and enjoyable experience. As it should be. Thank you.
Barry was a pleasure to work with. His product knowledge and engaging style made car buying fun. The dealership is efficient, clean and staffed with great folks.
First-class organization run by first-class professionals. We were looking for a commuter car, good on gas, safe and at a reasonable cost. We found a beautifully preserved vehicle that was perfect for our needs. What came next surprised me. We were treated as if we were buying their most expensive vehicle. Our sales consultant, Barry London, took us through the test ride, financing, and purchase with knowledge and outstanding courtesy and care. He answered all questions and gave us a tour of our vehicle, made sure we were comfortable with all the bells and whistles, and paired my phone before ... Read More DealerRater - Apr 19, 2026
Top Notch dealership. Manager Austin was very helpful and answered all our questions. He was very social and very knowledgeable about the car we were interested in purchasing. Austin played a big part in our decision to purchase from Hagerstown Mercedes.
Excellent car buying experience with Barry. The process was handled almost entirely remotely, which made everything incredibly convenient. After I shared what I was looking for, Barry went above and beyond to find exactly what I wanted.
On pickup day, he took the time to patiently walk me through the vehicle’s tech and ensured all features were activated before I left the dealership. His 18+ years of experience really showed in how seamless and stress free the entire process felt.
Christine also provided attentive, in-person guidance throughout the entire process, ensuring everything was completed smoothly and efficiently. She is a ... Read More DealerRater - Apr 2, 2026
Rob provided all the answers need to make the purchase seem less from the start. Excellent sales person from beginning to end. One of the best that I had to deal with so far in my buying experience. Recommend Rob highly! Christine the finance manager made the transaction and paperwork very smooth and easy. Completed very quickly. Christine's knowledge is on point and was able to confirm all the itemized figures to the total figure. Recommend Christine highly!
Rob was professional and responsive to my needs and timelines. Dealership priced car fairly. The time at the dealership to complete paperwork and drive out with the car was excellent!
Rob was great I came in to get my car service and ended up buying a new car! Rob as always was great no pressure and bought a new car. I recommend Rob to anyone who wants to a car. I have been buying from Rob for years and will never change! Excellent service and salesmanship!
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Barry was very helpful explaining all the options on our new vehicle. They saved us money through financing and gave us more money than what was quoted on our trade in.
It was a pleasure working with Rob and the team on the purchase of our Highlander. He helped answer all our questions and made it a smooth and easy process. We are glad we drove from Sterling to get the vehicle we were looking for. The pups enjoyed the ride too.
Rob and the team at Mercedes Benz of Hagerstown are terrific people. They are professional, honest, and patient with everyone that walks through their doors looking for help. I would highly recommend you consider Mercedes Benz of Hagerstown when you’re shopping for your next vehicle!
I contacted the dealership on a Sunday (when they were closed). Barry was quick to reply to my interest in the Jeep. On Monday, we test drove the Jeep, completed paperwork and were out the door by 3 pm. Thanks Barry, Lisa & Steve
The staff is attentive and knowledgeable. We were impressed with their willingness to take the time and show us how everything works.
It's always a pleasure dealing with Rob.He's knowledgeable, personable,and responsive.The process is always easy with Rob and MB of Hagerstown.Many thanks!
Always treat customers with respect and dignity, always reliable and honest when serving my vehicles.
It was a pleasure to work with Rob. He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared for the sale when we arrived and the process was simple and efficient. If I were buying another car, I would seek him out.
It was refreshing to work with a dealer that was transparent, helpful and respects your intelligence.
Barry London gave us exceptional service in every facet of our purchase experience. It was the best experience I have ever had buying a car.
My experience purchasing a new car from Barry London of Mercedes-Benz of Hagerstown was seamless. Very knowledgeable.
Barry was great!! He helped me find the right vehicle for my needs. I am a realtor and drive more than average miles and found a vehicle with unlimited mileage warranty 2025 with only 4,000 miles. He makes the stress of buying a car fun
Comfortable professional low pressure process. Questions were answered, car really sold itself, and although we purchased a 'pre-loved' vehicle, we still received first class treatment. Recommend!
Our experience at Mercedes Benz of Hagerstown was comfortable and respectful from exploring cars to our actual purchase. We are grateful for the professionalism of Barry London and the time he took to answer our questions. We enjoyed meeting Justin and appreciate Christine’s work as well. We highly recommend this dealership and look forward to working with service in the days to come with our new car.
Barry was extremely helpful and helped me find my dream car. He made the process smooth and easy. Outstanding service.
Barry was extremely responsive and professional. Barry and Christine worked quickly and were very organized. I appreciate both of them for making the purchase smooth and quick.
I've bought a lot of cars over the years, and this was truly the easiest and best purchase experience I have ever encountered. This is also the first time I've bought a car in another state many hours away sight unseen. The car (a used MB) was exactly as described by the dealer when I arrived from Boston to take delivery. Rob was excellent to work with - low key, straightforward, and transparent. He also provided excellent support and quick follow up throughout the process. It was a great experience with Rob and Hagerstown MB -- so much ... Read More DealerRater - Feb 17, 2026
It was a pleasure working with Barry and Christine. Barry was very knowledgeable and professional. When it came time to pick up and sign the paperwork with Christine everything was organized and quick. I truly appreciated how smooth and efficient the whole process was and would highly recommend Mercedes-Benz of Hagerstown.
Barry & Austin...and the entire MB of Hagerstown team were outstanding on all levels. A fabulous car buying experience....Thank You!
Rob was great to work with. Things went very smooth and we were treated fairly ono our trade. I would recommend Rob and this dealership to anyone looking for a car.
Great experience with Barry and the dealership. Dealer of choice. Thanks for your continued partnership.
My experience with Mercedes of Hagerstown was excellent! Many thanks to Marty, Alex and the entire staff who are always there with kindness and professionalism! I can always count on them as they have always taken care of our family! What a top notch dealership! Service Department and office staff are the best. I appreciated the explanation of services and the video of vehicle service. Most of all the confidence in all the staff and meticulous service. Many thanks! Andrea Petrucci-Kackley 😇
Rob made the impossible - possible! Rob, thank you for your dedication and commitment to your customers! Kudos!
One of the best car buying experiences I’ve ever had! Rob was amazing from the first email and got me the car I wanted! Highly recommend everyone come here!
Very pleasant experience, they gave me fair value on my vehicle and treated me with respect. I appreciate Berry and Christina thank you
Rob E was the most amazing car salesman to work with! Ethical, responsive and considerate. He made special accommodations to help me pickup my car on New Years Eve. I could not be happier with this experience. Rob has sold cars to folks from 24 states and two continents. He will take amazing care of you and your family.
Kyle Swanson made our Mercedes-Benz purchase smooth, professional, and genuinely enjoyable. He was knowledgeable, patient, and took the time to explain all features and options clearly without any pressure. His attention to detail and straightforward communication made the entire process easy and stress-free.
They did a fantastic job servicing my car. It was done in a timely manner, A+ service.
Great service and personable. I have purchased many cars with Barry and MB of Hagerstown and will again.
Barry is always professional in the way he approaches the sale. Hagerstown Mercedes has always been excellent with the sale process as well as the service department.
Barry made our experience enjoyable from start to finish. He was professional and knowledgeable and made us feel comfortable with each step. This was our first Mercedes but we already feel like we’ve found our car home for many years to come.
Purchased a use C300. Worked with Barry & Christine. They had the car & paperwork ready for us to pick up, in & out in no time. Thanks for the great service.
We ordered our new E450 sedan a couple of months ago and it arrived the other day we are very excited about our new car! Barry London was our sales person he couldn’t have done a better job! He made the whole experience of buying a new car seamless. We would definately recommend buying a car at Hagerstown Mercedes and using Barry as your salesperson We are looking forward to a continued relationship with this crew Dave and Rhonda
Barry was very knowledgeable and very willing to work with me to find the exact vehicle I wanted. Thank you Barry!
Was impressed by the fast service for my car as I bought my car in one hour and out the door. Barry Londaon, the salesperson was cordial and easy to deal with.
I had a fantastic experience buying a vehicle at Mercedes-Benz of Hagerstown. Kyle made the entire buying process easy and fun. He was organized, professional and friendly. I couldn't be happier and highly recommend this dealer, and Kyle as a salesperson.
I was extremely impressed by the great service Barry provided. He went above and beyond to help us. Thank you for all your help.
MB of Hagerstown is fantastic. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. Everyone was kind, helpful and polished. It’s always a great experience at Mercedes Benz of Hagerstown!!!
Shoutout to Nicholas for the phenomenal service! They were so friendly and went the extra mile to ensure my satisfaction."
Rob was knowledgeable, polite and accommodating. Everyone I interacted with was friendly, upbeat and helpful. The dealership and purchase over all was pleasant and my best car buying experience to date!
I have always had excellent service at this dealership. The people in the service department are pleasant and helpful and provide a nice place to wait while my vehicle is serviced. I like the way they take good care of my car and then wash it before returning it to me.
Very efficient. Great location. Rob knew everything about the product line and provides excellent follow up.
I just bought a 2026 GLS 450 and I love it. I bought a 2017 5 years ago and it was time to upgrade. Kyle Swanson made both purchases so easy. The service department is great and Alex is there to answer any questions. Dealership is very easy to deal with. Ask for Kyle!
Barry and everyone at Mercedes Benz of Hagertown made our car buying experience very easy, it is a pleasure to do business with them.
I just purchased my 2nd car from Mercedes Benz of Hagerstown. The entire buying and trade-in process was simple and hassle free.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Excellent Car Buying Experience at Mercedes-Benz of Hagerstown MD! Barry's Customer Service and Knowledge is Top Notch. I highly recommend.
Once again, thank you, Barry. I’ve always had a wonderful experience working with Barry, who makes the process easy, fast and seamless. Highly recommend!
Very helpful answering all questions. Service was excellent and it was a pleasure to deal with them.
Best experience I’ve ever had buying a new car, Barry is very knowledgeable and efficient. I definitely recommend, Mercedes Benz Hagerstown dealership.
We really enjoyed working with Rob to purchase our GLC 300. He’s very knowledgeable and was extremely helpful.
Barry and the team at Younger were great to work with. My wife loves her new car!
I had a great buying experience at Mercedes-Benz of Hagerstown. Rob Edmonds was my sales associate and he answered all of my questions from my initial inquiry all the way to purchasing my car. I purchased a very well-maintained preowned SUV and Rob was great about making sure that everything was in perfect condition before I took my car home. The final process was easy and efficient, and it was a very enjoyable car buying experience - would highly recommend working with Mercedes-Benz of Hagerstown!
Prompt and efficient service department. Smooth operation from initial booking through completion with constant communication of your vehicles progress. They provide a video link to see the technician’s surveying of the car which is great!
Very nice and efficient gentleman. He goes out of his way to satisfy the customer!👍👍
Barry London is our go to person for all of our purchases for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!!
I have been in this dealership multiple times for car service for GLB 250. Fast service! Every one is very nice there. Very satisfied!
Kyle was extremely helpful in getting me back into the Mercedes Benz family. Thank you Kyle for your attention to detail and answering my questions.
Extremely knowledgeable and honestly interested in listening to our needs. Could not have been a better experience!
Barry does such a great job, he is professional, patient and very thorough. The dealership is impeccably clean and well organized, we will certainly be back in the future
Diagnosis was communicated by phone instead of in person. I was sitting in the waiting room after all. If I did not check the phone I could have been waifing for ever.
What a pleasurable experience, Rob made this purchase a great one! It was complete satisfaction!
My experience at the MB service department was good as usual. Alex Folz is the best, I really appreciated the service video. It was very informative.
This was my first time at this dealership. I had never thought of buying a Mercedes before. On an impulse, I pulled into the dealership with my wife and asked Rob if we could check out one of the cars for comfort. My wife is disabled and hated the ride of the Kia Sorento that I purchased a couple of years prior, without her being with me at the time. Rob wasn't pushy and even held my dog during the test drive of a GLE 350. My wife was very happy with the ride. I have to say that I ... Read More DealerRater - Oct 5, 2025
First time purchase with the dealership. Rob took care of my purchase. He was fantastic and made the buying process easy and quick. Great showroom and great staff. By far the easiest car buying experience I have ever had.
I loved working with MB of Hagerstown. Rob and Justin made my purchase smooth and completely stress free. If you are in the market for a new or used Mercedes, I highly recommend you pay them a visit!
Barry is extremely knowledgeable and friendly. He made our experience very pleasant and enjoyable and we know he is there for us if we have any questions or concerns. Highly recommend him!!
Extremely easy and enjoyable experience because of Barry. He helped us in a time crunch, had the car ready to go, same day. Would recommend Barry London for your next car purchase!
First time we purchased from this dealership due to the availability of a specific vehicle we were looking for. Best experience we hade from purchasing a Mercedes Benz of four previous purchases from dealerships in the Washington DC metro area.