Staff
Barry London
Sales and Leasing Consultant
Rob Edmonds
Sales and Leasing Consultant
Austin Shemon
Sales Manager
Justin Harbert
General Manager
Kyle Swanson
Sales & Leasing Consultant
Alex Folz
Service Liaison
Marty Gillions
Service Manager
Christine Thomas
Finance Manager
Lisa Stonebraker
Service Liaison
Elizabeth Jackson
Service Advocate
Lexi Livelsberger
Sales & Leasing Assistant
Pierce Miller
Service Liaison
Jeff Kershner
Business Manager
Dena Burger
Service Driver / Office Assistance
Zene Wolfe
Mercedes-Benz Certified Technician
Scott Dillard
Pre-Owned Sales Manager
Mitch Keller
Mercedes-Benz Certified Technician
Joseph Battaglini
Mercedes-Benz Certified Technician
Doug Helfrick
Customer Service Transportation
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Robert Schmid
Mercedes-Benz Certified Technician
Nick Bischoff
Service Liaison
Larry Digges
Parts Advisor
Dan Zamora
Parts Manager
Barry London
Sales and Leasing Consultant
Oct 04, 2024
Wonderful experience.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
Sep 21, 2024
Outstanding service!
Outstanding service!! I highly recommend Barry to anyone who’s in the market for Mercedes.
Sep 07, 2024
Where is first class.
Where is first class. Vehicle purchasing easy and efficient. We won’t deal with anyone else at Mercedes when it comes to purchasing a vehicle.
Sep 03, 2024
Barry made our car buying experience quick, seamless and
Barry made our car buying experience quick, seamless and easy! He was extremely knowledgeable and helped us get familiarized with all the controls and even took the time to get my phone set up and connected to the car.
Sep 03, 2024
Our experiences was amazing!
Our experiences was amazing! From Barry's patience to his knowledge, we were completely blown away! He made the experience feel effortless. We had two children with us and Barry was very accommodating and hospitable. We highly recommend Barry and Mercedes benz of Hagerstown! We left so happy!
Rob Edmonds
Sales and Leasing Consultant
Oct 04, 2024
Wonderful experience.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
Oct 01, 2024
He took great care of us and got us the car we wanted.
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile.
Sep 30, 2024
Rob as always was fantastic!
Rob as always was fantastic! Very knowledgeable of his product and the need of his customers. Thanks Rob for another great experience! Mercedes is lucky to have you!
Sep 30, 2024
VERY PROFESSIONAL, Rob Edmonds answered quickly, had
VERY PROFESSIONAL, Rob Edmonds answered quickly, had great followthrough, and arranged shipping to me of the S5604matic to Oregon. .
Sep 19, 2024
Rob was a joy to work with.
Rob was a joy to work with. He was very knowledgeable and patient during and after the purchasing process. Very nice guy.
Austin Shemon
Sales Manager
Oct 01, 2024
He took great care of us and got us the car we wanted.
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile.
Sep 30, 2024
Rob as always was fantastic!
Rob as always was fantastic! Very knowledgeable of his product and the need of his customers. Thanks Rob for another great experience! Mercedes is lucky to have you!
Jul 15, 2024
I have been a loyal customer here for the past 30 years
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!”
Jun 16, 2024
We had a great experience buying our new car.
We had a great experience buying our new car. Everyone was helpful and informative. Thanks!
Apr 20, 2024
We had a great experience, easy transaction, courteous
We had a great experience, easy transaction, courteous and knowledgeable staff and fast service. Highly recommend.
Justin Harbert
General Manager
Oct 01, 2024
He took great care of us and got us the car we wanted.
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile.
Jun 16, 2024
We had a great experience buying our new car.
We had a great experience buying our new car. Everyone was helpful and informative. Thanks!
Mar 24, 2024
I've leased and purchased vehicles from Mercedes-Benz of
I've leased and purchased vehicles from Mercedes-Benz of Hagerstown for the past 25 years. Every time, the salespersons, financial staff and all involved in the process were professional, courteous, and worked to get the best deal for me. I've asked Rob Edmonds to be my salesperson again and again because of the time he took make it the best experience I could expect.
Mar 22, 2024
Lexi was awesome!
Lexi was awesome! Best car buying experience we’ve ever had! Class act! Thank you!
Feb 12, 2024
It had been a few years since we purchased a new vehicle
It had been a few years since we purchased a new vehicle but working with Mercedes-Benz of Hagerstown is always a pleasure. They provide professional service from sales, management, financing and the ladies in the office. Thanks Barry London for the excellent service and to Mercedes-Benz of Hagerstown.
Kyle Swanson
Sales & Leasing Consultant
Oct 04, 2024
Wonderful experience.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
Oct 04, 2024
Top drawer guy….
Top drawer guy….really enjoyed working with him. No pressure just fact and to the point. I would highly recommend him to my family and friends.
Sep 22, 2024
Kyle, is a first class representative of Mercedes-Benz,
Kyle, is a first class representative of Mercedes-Benz, he always goes the extra mile to help with whatever we need! Thank you Kyle...
Sep 21, 2024
Kyle was ever so helpful in helping us decide on a car
Kyle was ever so helpful in helping us decide on a car taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my beautiful car. He made the whole process seamless! I Also want to add, I have had 15 yrs of outstanding service headed by Alex on my 2009 mercedes I look forward to many more. Thank you Lori A Manilla
Aug 06, 2024
This dealership was wonderful to deal with!
This dealership was wonderful to deal with! Kyle was super helpful and always willing to answer questions and do the research if he didn’t know the answer instantly. I received several emails from Kyle’s boss to just make sure all was proceeding well. They treated me extremely fairly and were pleasant to deal with. I’m recommending Mercedes- Benz Hagerstown to all my friends and I LOVE my new GLC 300. It was so worth it to wait a bit for the exact car I wanted ( with the interior and other amenities and features I preferred). Good job!!
Alex Folz
Service Liaison
Oct 01, 2024
He took great care of us and got us the car we wanted.
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile.
Sep 21, 2024
Kyle was ever so helpful in helping us decide on a car
Kyle was ever so helpful in helping us decide on a car taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my beautiful car. He made the whole process seamless! I Also want to add, I have had 15 yrs of outstanding service headed by Alex on my 2009 mercedes I look forward to many more. Thank you Lori A Manilla
Aug 15, 2024
Alex and the service department at this dealership is
Alex and the service department at this dealership is first rate. I consistently receive excellent service and communication.
Jul 15, 2024
I have been a loyal customer here for the past 30 years
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!”
Apr 20, 2024
We had a great experience, easy transaction, courteous
We had a great experience, easy transaction, courteous and knowledgeable staff and fast service. Highly recommend.
Marty Gillions
Service Manager
Oct 01, 2024
He took great care of us and got us the car we wanted.
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile.
Jul 15, 2024
I have been a loyal customer here for the past 30 years
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!”
May 08, 2024
Mercedes been good to me in Hagerstown MD.
Mercedes been good to me in Hagerstown MD. But for right now they are to high for me. I just order my Mercedes benz air bags for the rear of my car. Mercedes wanted $5,000 for everything. I got Mercedes airbags for $859.00 for both parts and they putting them in for $300.00. So for right now I will not go to Mercedes for the high cost. The crew there been good to me I just can't afford there Price.
Mar 24, 2024
I've leased and purchased vehicles from Mercedes-Benz of
I've leased and purchased vehicles from Mercedes-Benz of Hagerstown for the past 25 years. Every time, the salespersons, financial staff and all involved in the process were professional, courteous, and worked to get the best deal for me. I've asked Rob Edmonds to be my salesperson again and again because of the time he took make it the best experience I could expect.
Feb 05, 2024
The quality of service provided is very good.
The quality of service provided is very good. We recommend this dealer and will continue to use for our service needs.
Christine Thomas
Finance Manager
Oct 04, 2024
Wonderful experience.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
Oct 04, 2024
Top drawer guy….
Top drawer guy….really enjoyed working with him. No pressure just fact and to the point. I would highly recommend him to my family and friends.
Sep 21, 2024
Outstanding service!
Outstanding service!! I highly recommend Barry to anyone who’s in the market for Mercedes.
Sep 07, 2024
Where is first class.
Where is first class. Vehicle purchasing easy and efficient. We won’t deal with anyone else at Mercedes when it comes to purchasing a vehicle.
Sep 03, 2024
Barry made our car buying experience quick, seamless and
Barry made our car buying experience quick, seamless and easy! He was extremely knowledgeable and helped us get familiarized with all the controls and even took the time to get my phone set up and connected to the car.
Lisa Stonebraker
Service Liaison
Sep 21, 2024
Kyle was ever so helpful in helping us decide on a car
Kyle was ever so helpful in helping us decide on a car taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my beautiful car. He made the whole process seamless! I Also want to add, I have had 15 yrs of outstanding service headed by Alex on my 2009 mercedes I look forward to many more. Thank you Lori A Manilla
Aug 01, 2024
Excellent and honest service since I’ve been bringing my
Excellent and honest service since I’ve been bringing my vehicle in these past 10 years.
Jul 15, 2024
I have been a loyal customer here for the past 30 years
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!”
May 08, 2024
Mercedes been good to me in Hagerstown MD.
Mercedes been good to me in Hagerstown MD. But for right now they are to high for me. I just order my Mercedes benz air bags for the rear of my car. Mercedes wanted $5,000 for everything. I got Mercedes airbags for $859.00 for both parts and they putting them in for $300.00. So for right now I will not go to Mercedes for the high cost. The crew there been good to me I just can't afford there Price.
Feb 29, 2024
This is the 3rd car that I have purchased from Hagerstown
This is the 3rd car that I have purchased from Hagerstown Mercedes and have always felt that I’m been treated fairly and as a valued customer.
Elizabeth Jackson
Service Advocate
Jul 15, 2024
I have been a loyal customer here for the past 30 years
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!”
May 08, 2024
Mercedes been good to me in Hagerstown MD.
Mercedes been good to me in Hagerstown MD. But for right now they are to high for me. I just order my Mercedes benz air bags for the rear of my car. Mercedes wanted $5,000 for everything. I got Mercedes airbags for $859.00 for both parts and they putting them in for $300.00. So for right now I will not go to Mercedes for the high cost. The crew there been good to me I just can't afford there Price.
Dec 12, 2023
I’ll definitely recommend Mercedes of Hagerstown.
I’ll definitely recommend Mercedes of Hagerstown. The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly what you’re looking for. Trust me, you won’t regret it!!
Nov 03, 2023
A truly great dealership.
A truly great dealership. Fair and honest in pricing their services and willing to go the extra mile to satisfy their customers. A lot of Mercedes-Benz dealerships have dubious reputations, but not Mercedes-Benz of Hagerstown. Always helpful, always courteous. Always professional. Nick, Lisa, and Elizabeth make taking my car in for servicing a pleasure.
Aug 02, 2023
Rob was very helpful in making the transaction to
Rob was very helpful in making the transaction to purchase my new Mercedes. He was quick to respond and made the process as smooth and easy as possible. I bought my first Mercedes through and Rob and would purchase any future Mercedes through him again.
Lexi Livelsberger
Sales & Leasing Assistant
Oct 04, 2024
Wonderful experience.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
Aug 30, 2024
Being a long-time customer of Mercedes Benz of
Being a long-time customer of Mercedes Benz of Hagerstown, there wasn't anywhere else that I would think about purchasing our next vehicle. The sales and service staff are professionals that make you feel very comfortable. They all go out of their way to help you and make your experience delightful. I would recommend this dealer ship to everyone.
Jul 31, 2024
I love it and I like it a lot for the services at
I love it and I like it a lot for the services at Mercedes In in the Hagger house is the best
Jun 20, 2024
This transaction was very smooth.
This transaction was very smooth. Kyle handled everything perfect. The Sprinter van was delivered as described and in perfect condition. Very happy with my purchase. Mike Ferguson.
May 25, 2024
Lexi was professional and pleasant to work with.
Lexi was professional and pleasant to work with. She respected my requests and facilitated a great experience!
Pierce Miller
Service Liaison
Dec 12, 2023
I’ll definitely recommend Mercedes of Hagerstown.
I’ll definitely recommend Mercedes of Hagerstown. The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly what you’re looking for. Trust me, you won’t regret it!!
Jun 26, 2023
We bumped into a problem at vehicle delivery; the
We bumped into a problem at vehicle delivery; the delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investigate. The result was a price adjustment for the delivered vehicle, acceptable to us, and we took delivery. This is one example of why we have been customers of MB of Hagerstown for more than 25 years. Thanks MB of Hagerstown. Mary and Gary Miller
Jun 09, 2023
The management, sales and service personnel are all
The management, sales and service personnel are all knowledgeable, friendly and professional. They all do everything they can to accommodate our needs
Apr 15, 2023
Friendly and personable.
Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz .
Feb 24, 2023
Barry has always found the car with all the accessories
Barry has always found the car with all the accessories that I was looking for. MB of Hagerstown has always taken care of all my concerns.
Jeff Kershner
Business Manager
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.
Sep 11, 2021
My wife and I had a good buying experience at Mercedes...
My wife and I had a good buying experience at Mercedes Benz of Hagerstown that was made seamless by Barry, Austin, Tony and Jeff. Below are specific items (pros and cons) that made the customer service great: PROS: (1.) THE INITIAL ONLINE CHAT: Jeff (Business Manager) quickly understood what I was looking for when I was on the website chat and he set-up an appointment plus followed up with an email with the appointment details, a link to an AutoiPacket with car details and the name and contact details of the Sales Consultant that I would be working with. (2.) INTRODUCTORY EMAIL: Barry (Master Certified Sales & Leasing Consultant) sent me an email introducing himself and let me know the items that I needed to bring if I wanted to do a trade-in. (3.) BEING WELCOMED AND TEST DRIVE: Barry greeted us in the parking lot and he already had the car brought near the building in readiness for a test-drive. He explained to us the route that we would take for a test drive. (4.) RESEARCH: I noticed that Barry did some research to better understand my trade-in, this was good. (5.) PURCHASE PRICE: We discussed quite a bit about the price and we were very happy that rather than doing the traditional back and forth scenario where the customer gives their preferred purchase price to the Sales Consultant then he/she goes to the Sales Manager’s office to discuss the price then comes back and repeats this motions over again - in this case after doing this once or twice, we requested for the Sales Manager to come and chat with us. Austin (Sales Manager) came and sat down and we were all able to discuss and agree on a fair price for both parties. (6.) TRADE-IN: We haggled on the trade-in price and overall settled on a fair amount for both parties. (7.) QUESTIONS AND ANSWERS: We had a list of 30 questions and we went through the questions with Barry and he gave us answers with a smile. (8.) REVIEWING OF FINANCING DOCUMENTS AND CAR REGISTRATION DOCUMENTS: Tony (Finance and Leasing Manager) was able to quickly go through the documents and we received explanations for what each document was about. In addition, he scanned all the documents and gave us both electronic versions and hard-copies in a neat folder. He also had a shredder to shred any extra copies of documents with personal information. (9.) FULL GAS TANK: Barry personally drove to the gas station and filled up the gas tank prior to delivery of the vehicle. (10.) THE EXTRA MILE: We were happy that Barry was able to delete all addresses on the GPS of the trade-in vehicle, he also transferred the license plates and license plate holders from the trade-in car to the new car. (11.) CHOCOLATE GIFT: We appreciated the gesture of a big customized chocolate box at the end of the buying experience. (12.) CLEAN FACILITIES: We noticed that the building interior, bathrooms and building exterior including the parking lot was very neat and clean. (13.) CHILDREN’S PLAY AREA: There was a designated play room for children that had colorful toys. (14.) WAITING AREA: There is a neat lobby with comfortable seats and a TV and a mini-kitchen for coffee etc. (15.) CERTIFICATES/CERTIFICATIONS: We noticed training certificates on the staff’s offices and upon inquiry they mentioned that they usually undergo continuous improvement training to ensure that they offer the highest levels of customer service. (16.) AFTER-SALES FOLLOW-UP CALL: After about a week, Barry called to follow-up if we were satisfied and if everything was ok regarding the car. CONS: (a.) At the beginning of the Sales conversation, Barry was helping multiple customers. It would have been great to have had his undivided attention i.e. serve one customer fully at a time. (b.) This spring there was heavy pollen and the car had sat on the lot for a few months, the inside of the engine had a lot of greenish-yellow pollen. It would have been great if the engine was wiped down prior to delivery of the car. OVERALL OBSERVATIONS: My wife and I had a wonderful and respectful buying experience at Mercedes Benz of Hagerstown and we would buy from them again if the opportunity arose. We highly recommend this friendly dealership for their sincerity and genuine passion to overdeliver and make the customer happy. Thank you to the team for your good work.
Aug 22, 2021
I only buy cars from this dealership! I love these...
I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them.
Apr 21, 2021
This dealership is the best. The customer service and...
This dealership is the best. The customer service and selection was great. Financing was a breeze and the people are friendly. The lounge area is very clean and my Sales Associate knew exactly what I needed. A+ in so many areas. I look forward to working with them in the future. and.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Dena Burger
Service Driver / Office Assistance
Feb 13, 2024
I needed a quick turn-around repair of my front left
I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable.
Oct 27, 2023
They made the whole experience so easy.
They made the whole experience so easy. I will always purchase my vehicles here as long as I’m in the area.
Aug 02, 2023
Rob was very helpful in making the transaction to
Rob was very helpful in making the transaction to purchase my new Mercedes. He was quick to respond and made the process as smooth and easy as possible. I bought my first Mercedes through and Rob and would purchase any future Mercedes through him again.
Jul 27, 2023
I have always been happy with the service Alex has
I have always been happy with the service Alex has always provided me good guidance.
Jun 19, 2023
The service was great.
The service was great. My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. First class experience.
Zene Wolfe
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Apr 09, 2022
My family and I have been loyal customers since 2005.
My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Feb 16, 2019
Service
The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g
Scott Dillard
Pre-Owned Sales Manager
Mar 25, 2024
The service and the sales team are always superb at this
The service and the sales team are always superb at this office which is why we will continue to do business with the organization.
Feb 21, 2024
Barry was very informative and patient with our
Barry was very informative and patient with our questions. The deal was fair and the entire car buying experience was as pleasant as could be. We have purchased vehicles from the dealership before and will do so again.
Jan 21, 2024
We appreciated the ease of purchasing a car from
We appreciated the ease of purchasing a car from Mercedes! Many yhanks for your help with our purchase!
Mitch Keller
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Jul 20, 2017
First Class
I bought my first Mercedes here and had an excellent experience. Martin covered every detail and since I had bought the car for my wife's birthday, through in bottle of wine, bracelet and some chocolate when we picked up the car. The negotiation was low pressure and hassle free. The entire staff was courteous, responsive and diligent and I look forward to a long relationship with this dealership. I live in Winchester, VA and have several Mercedes dealerships to choose from in the DC area but opted for this one due to its reputation. I was not disappointed in the least. Thank you Martin for your customer service and attention to detail.
Joseph Battaglini
Mercedes-Benz Certified Technician
Mar 24, 2022
Excellent service.
Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic.
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Doug Helfrick
Customer Service Transportation
Sep 25, 2023
WE have visited MBENZ Hagerstown number of times and it
WE have visited MBENZ Hagerstown number of times and it always has been a great experience
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Jul 16, 2021
We had a very wonderful sales experience and received a...
We had a very wonderful sales experience and received a far amount for our trade. This being our first MB, Barry took a lot of his time to show us the ins and outs of the vehicle. He was very professional and polite. Also, shout out the Daniel in the bays for looking under the vehicle a final time and explaining some of the engine components to me.
Oct 22, 2020
Happy to see Mr. Morales is still on board. We met when...
Happy to see Mr. Morales is still on board. We met when he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprinter vans is no small thing for me due to driving 20K a year including through two mountain ranges in WV and CO. I trust Daniel to keep my travel van safe and operating.
Robert Schmid
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Aug 17, 2021
Outstanding service performed efficiently at a fair...
Outstanding service performed efficiently at a fair price. I trust them to work on my SL Roadster.
Nick Bischoff
Service Liaison
Apr 20, 2024
I live near Williamsburg, Va.
I live near Williamsburg, Va. and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is very friendly and no pressure. I was concerned about an all electric car and after discussing my lifestyle he suggested a hybrid. By far the best experience I have ever had both with service and purchasing a car. Rob is the best and I highly recommend him. You will not regret developing a relationship with this dealership.
Larry Digges
Parts Advisor
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Dan Zamora
Parts Manager
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.