Staff
Barry London
Sales and Leasing Consultant
Austin Shemon
Sales Manager
Justin Harbert
General Manager
Kyle Swanson
Sales & Leasing Consultant
Alex Folz
Service Liaison
Christine Thomas
Finance Manager
Marty Gillions
Service Manager
Lisa Stonebraker
Service Liaison
Pierce Miller
Service Liaison
Dena Burger
Service Driver / Office Assistance
Nick Bischoff
Service Liaison
Jeff Kershner
Business Manager
Scott Dillard
Pre-Owned Sales Manager
Joseph Battaglini
Mercedes-Benz Certified Technician
Mitch Keller
Mercedes-Benz Certified Technician
Zene Wolfe
Mercedes-Benz Certified Technician
Doug Helfrick
Customer Service Transportation
Chris Gregorian
Sales & Leasing Consultant
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Robert Schmid
Mercedes-Benz Certified Technician
Larry Digges
Parts Advisor
Dan Zamora
Parts Manager
Barry London
Sales and Leasing Consultant
Aug 09, 2026
I only buy my cars at Hagerstown Mercedes Benz!
I only buy my cars at Hagerstown Mercedes Benz! Over the years they have helped me find the most amazing vehicles and always closed the deal smoothly and with utmost professionalism. Barry and the GLE Coupe were no exception!
Aug 06, 2026
A terrific dealership with a great team.
A terrific dealership with a great team. We purchased a fantastic car at a very fair price. Thank you all at Hagerstown Mercedes!!
Jul 29, 2026
From first inquiry to closing and delivery of our new
From first inquiry to closing and delivery of our new vehicle, in a word: OUTSTANDING. From Barry to Austin, thorough, expedient and zero sales pressure, at anytime. Truly trust Younger and their commitment over 50 years, worthy of 5+ stars. Our go-to dealership and staff~!
Jul 27, 2026
Purchased used vehicle that was not properly inspected
Purchased used vehicle that was not properly inspected prior to sale. Oil pan leaking and no wheel weights on rims - found shortly after Purchase during PA state inspection. Dealership declined to assist in repair cost.
Jul 13, 2026
This is my third vehicle from this dealership and the
This is my third vehicle from this dealership and the salesman they always do a great job treat you fairly and attend to every detail!
Austin Shemon
Sales Manager
Jul 29, 2026
From first inquiry to closing and delivery of our new
From first inquiry to closing and delivery of our new vehicle, in a word: OUTSTANDING. From Barry to Austin, thorough, expedient and zero sales pressure, at anytime. Truly trust Younger and their commitment over 50 years, worthy of 5+ stars. Our go-to dealership and staff~!
Jul 01, 2026
I don't often write reviews, but Mercedes-Benz of
I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends.
Jun 25, 2026
Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain
Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but found the vehicle we wanted in your inventory through the mbusa website. From my first contact through delivery, the entire process was smooth and professional. Purchasing a vehicle from several states away while simultaneously returning an existing Mercedes-Benz lease could have been complicated, but your team made the transaction seamless. We would like to thank Barry London who put the deal together and Austin Shemon who handled the documentation. They we were courteous, knowledgeable, responsive, and a pleasure to work with. Communication was excellent, details were handled efficiently, and we always felt well-informed. We were especially impressed with how well they managed the North Carolina tax, title, registration, and temporary tag requirements. Interstate transactions can present challenges, but everything was handled smoothly. Also, I must mention the enormous chocolate bar embossed with your dealership’s image. It was a surprising and elegant touch that delighted us. We will let you know our new body weights after we finish it. Having bought and leased many Mercedes over the years, I can confidently say that this ranks as the most satisfying vehicle transaction I have experienced. Please extend my thanks and appreciation to Barry and Austin. Thank you again for providing such an outstanding customer experience.
Jun 10, 2026
MB of Hagerstown was great.
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction.
Apr 15, 2026
Top Notch dealership.
Top Notch dealership. Manager Austin was very helpful and answered all our questions. He was very social and very knowledgeable about the car we were interested in purchasing. Austin played a big part in our decision to purchase from Hagerstown Mercedes.
Justin Harbert
General Manager
Jun 10, 2026
MB of Hagerstown was great.
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction.
Mar 25, 2026
Barry London and Austin Shemon are the best in the Sales
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Mar 17, 2026
Rob and the team at Mercedes Benz of Hagerstown are
Rob and the team at Mercedes Benz of Hagerstown are terrific people. They are professional, honest, and patient with everyone that walks through their doors looking for help. I would highly recommend you consider Mercedes Benz of Hagerstown when you’re shopping for your next vehicle!
Mar 08, 2026
Barry London gave us exceptional service in every facet
Barry London gave us exceptional service in every facet of our purchase experience. It was the best experience I have ever had buying a car.
Feb 22, 2026
Our experience at Mercedes Benz of Hagerstown was
Our experience at Mercedes Benz of Hagerstown was comfortable and respectful from exploring cars to our actual purchase. We are grateful for the professionalism of Barry London and the time he took to answer our questions. We enjoyed meeting Justin and appreciate Christine’s work as well. We highly recommend this dealership and look forward to working with service in the days to come with our new car.
Kyle Swanson
Sales & Leasing Consultant
Jul 25, 2026
Conveniently located, new vehicle was ready without any
Conveniently located, new vehicle was ready without any issues. Kyle was great to work with and made my purchase a great experience!
Jun 10, 2026
MB of Hagerstown was great.
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction.
Jun 08, 2026
Walked in not expecting to purchase a car while my other
Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving!
Apr 19, 2026
First-class organization run by first-class
First-class organization run by first-class professionals. We were looking for a commuter car, good on gas, safe and at a reasonable cost. We found a beautifully preserved vehicle that was perfect for our needs. What came next surprised me. We were treated as if we were buying their most expensive vehicle. Our sales consultant, Barry London, took us through the test ride, financing, and purchase with knowledge and outstanding courtesy and care. He answered all questions and gave us a tour of our vehicle, made sure we were comfortable with all the bells and whistles, and paired my phone before we departed. We will be back, we will look up Barry, and I am sure we will get the first-class treatment again.
Mar 17, 2026
It was a pleasure working with Rob and the team on the
It was a pleasure working with Rob and the team on the purchase of our Highlander. He helped answer all our questions and made it a smooth and easy process. We are glad we drove from Sterling to get the vehicle we were looking for. The pups enjoyed the ride too.
Alex Folz
Service Liaison
Jul 30, 2026
Alex and his team always deliver first class service and
Alex and his team always deliver first class service and have never disappointed, From a happy 10 year customer. Thanks Alex!!
Jun 18, 2026
My service contact has always been Alex.
My service contact has always been Alex. Have never had any issues at Hagerstown Mercedes.
May 24, 2026
My service was prompt and professional.
My service was prompt and professional. Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown
Apr 30, 2026
Great car and great service!
Great car and great service!! It was a very quick and smooth process. Thank you, Jeanne
Mar 25, 2026
Barry London and Austin Shemon are the best in the Sales
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Christine Thomas
Finance Manager
Aug 09, 2026
I only buy my cars at Hagerstown Mercedes Benz!
I only buy my cars at Hagerstown Mercedes Benz! Over the years they have helped me find the most amazing vehicles and always closed the deal smoothly and with utmost professionalism. Barry and the GLE Coupe were no exception!
Jul 25, 2026
Conveniently located, new vehicle was ready without any
Conveniently located, new vehicle was ready without any issues. Kyle was great to work with and made my purchase a great experience!
Jul 21, 2026
I was interested in possibly trading in my car and
I was interested in possibly trading in my car and arrived at the dealership right before closing. The GM graciously let me take the 2026 GLC 300 for a test drive. Of course I loved it! My husband worked everything out with the sales rep Chris Gregorson who made the trade transaction go smoothly. I am very happy with my purchase and our experience at the Hagerstown Mercedes Dealership.
Jul 13, 2026
This is my third vehicle from this dealership and the
This is my third vehicle from this dealership and the salesman they always do a great job treat you fairly and attend to every detail!
Jul 13, 2026
Chris was wonderful to work with.
Chris was wonderful to work with. I've been on a car journey for the last few months, being extremely specific and particular with what I wanted. Chris understood the assignment and set me up with exactly what I wanted, and in record time. Will absolutely be coming back when this car is ready to be retired. Thanks for the great experience, Chris!
Marty Gillions
Service Manager
Jul 30, 2026
Alex and his team always deliver first class service and
Alex and his team always deliver first class service and have never disappointed, From a happy 10 year customer. Thanks Alex!!
Jan 25, 2026
My experience with Mercedes of Hagerstown was
My experience with Mercedes of Hagerstown was excellent! Many thanks to Marty, Alex and the entire staff who are always there with kindness and professionalism! I can always count on them as they have always taken care of our family! What a top notch dealership! Service Department and office staff are the best. I appreciated the explanation of services and the video of vehicle service. Most of all the confidence in all the staff and meticulous service. Many thanks! Andrea Petrucci-Kackley 😇
Nov 03, 2025
We really enjoyed working with Rob to purchase our GLC
We really enjoyed working with Rob to purchase our GLC 300. He’s very knowledgeable and was extremely helpful.
Jul 03, 2025
Great dealership and great people.
Great dealership and great people. I've bought over ten cars from these guys and will continue.
Apr 09, 2025
Lexi was awesome!
Lexi was awesome! She was extremely knowledgeable and professional throughout the buying experience. I have dealt with this dealership for 13 years and the entire staff are outstanding.
Lisa Stonebraker
Service Liaison
Jul 30, 2026
Alex and his team always deliver first class service and
Alex and his team always deliver first class service and have never disappointed, From a happy 10 year customer. Thanks Alex!!
Jul 01, 2026
I don't often write reviews, but Mercedes-Benz of
I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends.
Mar 25, 2026
Barry London and Austin Shemon are the best in the Sales
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Mar 15, 2026
Always treat customers with respect and dignity, always
Always treat customers with respect and dignity, always reliable and honest when serving my vehicles.
Dec 10, 2025
MB of Hagerstown is fantastic.
MB of Hagerstown is fantastic. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. Everyone was kind, helpful and polished. It’s always a great experience at Mercedes Benz of Hagerstown!!!
Dena Burger
Service Driver / Office Assistance
Dec 05, 2025
I have always had excellent service at this dealership.
I have always had excellent service at this dealership. The people in the service department are pleasant and helpful and provide a nice place to wait while my vehicle is serviced. I like the way they take good care of my car and then wash it before returning it to me.
Jul 17, 2025
For the last 11 years Alex has been taking care of my
For the last 11 years Alex has been taking care of my automotive needs. He has been helpful , informative, responsive and kind. Actually, the whole staff have always gone out of their way to make my experience a pleasure.
Dec 31, 2024
They were efficient and professional , friendly with the
They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way.
Dec 21, 2024
Appreciate the exceptional customer experience at
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership.
Feb 13, 2024
I needed a quick turn-around repair of my front left
I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable.
Nick Bischoff
Service Liaison
Jul 12, 2026
Nicholas was attentive, informative and nothing short of
Nicholas was attentive, informative and nothing short of professional. I choose to drive from Gettysburg to Mercedes Benz of Hagerstown because of their attention to me.
Jul 07, 2026
Driver was on time to pick up my car for service, rental
Driver was on time to pick up my car for service, rental they left me was top notch, they preformed a B service and had my car back the same day. Excellent work!
Jun 26, 2026
Everything was good.
Everything was good. Nice waiting area. Friendly staff. Video explanation was an added bonus. Great customer service. Fair prices. Will continue to get serviced here. Thanks so much.
Jun 12, 2026
Your advisor very helpful and give me a details to my
Your advisor very helpful and give me a details to my problem. He is an assets of your establishment.
May 08, 2026
I have all my trust in Mercedes Benz of Hagerstown for
I have all my trust in Mercedes Benz of Hagerstown for the serving of my vehicle. I choose to travel 70 miles back to the dealership where I purchased my car because of the exceptional care and pride that is shown in the service department.
Jeff Kershner
Business Manager
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.
Sep 11, 2021
My wife and I had a good buying experience at Mercedes...
My wife and I had a good buying experience at Mercedes Benz of Hagerstown that was made seamless by Barry, Austin, Tony and Jeff. Below are specific items (pros and cons) that made the customer service great: PROS: (1.) THE INITIAL ONLINE CHAT: Jeff (Business Manager) quickly understood what I was looking for when I was on the website chat and he set-up an appointment plus followed up with an email with the appointment details, a link to an AutoiPacket with car details and the name and contact details of the Sales Consultant that I would be working with. (2.) INTRODUCTORY EMAIL: Barry (Master Certified Sales & Leasing Consultant) sent me an email introducing himself and let me know the items that I needed to bring if I wanted to do a trade-in. (3.) BEING WELCOMED AND TEST DRIVE: Barry greeted us in the parking lot and he already had the car brought near the building in readiness for a test-drive. He explained to us the route that we would take for a test drive. (4.) RESEARCH: I noticed that Barry did some research to better understand my trade-in, this was good. (5.) PURCHASE PRICE: We discussed quite a bit about the price and we were very happy that rather than doing the traditional back and forth scenario where the customer gives their preferred purchase price to the Sales Consultant then he/she goes to the Sales Manager’s office to discuss the price then comes back and repeats this motions over again - in this case after doing this once or twice, we requested for the Sales Manager to come and chat with us. Austin (Sales Manager) came and sat down and we were all able to discuss and agree on a fair price for both parties. (6.) TRADE-IN: We haggled on the trade-in price and overall settled on a fair amount for both parties. (7.) QUESTIONS AND ANSWERS: We had a list of 30 questions and we went through the questions with Barry and he gave us answers with a smile. (8.) REVIEWING OF FINANCING DOCUMENTS AND CAR REGISTRATION DOCUMENTS: Tony (Finance and Leasing Manager) was able to quickly go through the documents and we received explanations for what each document was about. In addition, he scanned all the documents and gave us both electronic versions and hard-copies in a neat folder. He also had a shredder to shred any extra copies of documents with personal information. (9.) FULL GAS TANK: Barry personally drove to the gas station and filled up the gas tank prior to delivery of the vehicle. (10.) THE EXTRA MILE: We were happy that Barry was able to delete all addresses on the GPS of the trade-in vehicle, he also transferred the license plates and license plate holders from the trade-in car to the new car. (11.) CHOCOLATE GIFT: We appreciated the gesture of a big customized chocolate box at the end of the buying experience. (12.) CLEAN FACILITIES: We noticed that the building interior, bathrooms and building exterior including the parking lot was very neat and clean. (13.) CHILDREN’S PLAY AREA: There was a designated play room for children that had colorful toys. (14.) WAITING AREA: There is a neat lobby with comfortable seats and a TV and a mini-kitchen for coffee etc. (15.) CERTIFICATES/CERTIFICATIONS: We noticed training certificates on the staff’s offices and upon inquiry they mentioned that they usually undergo continuous improvement training to ensure that they offer the highest levels of customer service. (16.) AFTER-SALES FOLLOW-UP CALL: After about a week, Barry called to follow-up if we were satisfied and if everything was ok regarding the car. CONS: (a.) At the beginning of the Sales conversation, Barry was helping multiple customers. It would have been great to have had his undivided attention i.e. serve one customer fully at a time. (b.) This spring there was heavy pollen and the car had sat on the lot for a few months, the inside of the engine had a lot of greenish-yellow pollen. It would have been great if the engine was wiped down prior to delivery of the car. OVERALL OBSERVATIONS: My wife and I had a wonderful and respectful buying experience at Mercedes Benz of Hagerstown and we would buy from them again if the opportunity arose. We highly recommend this friendly dealership for their sincerity and genuine passion to overdeliver and make the customer happy. Thank you to the team for your good work.
Aug 22, 2021
I only buy cars from this dealership! I love these...
I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them.
Apr 21, 2021
This dealership is the best. The customer service and...
This dealership is the best. The customer service and selection was great. Financing was a breeze and the people are friendly. The lounge area is very clean and my Sales Associate knew exactly what I needed. A+ in so many areas. I look forward to working with them in the future. and.
Scott Dillard
Pre-Owned Sales Manager
Nov 01, 2025
I had a great buying experience at Mercedes-Benz of
I had a great buying experience at Mercedes-Benz of Hagerstown. Rob Edmonds was my sales associate and he answered all of my questions from my initial inquiry all the way to purchasing my car. I purchased a very well-maintained preowned SUV and Rob was great about making sure that everything was in perfect condition before I took my car home. The final process was easy and efficient, and it was a very enjoyable car buying experience - would highly recommend working with Mercedes-Benz of Hagerstown!
Feb 17, 2025
This dealership is amazing.
This dealership is amazing. Lexi had the car I was interested in all prepped and ready for the test drive, she knew all the features, and she had an easy test drive route mapped out. Here is where it gets better…AFTER I bought the car, she and her manager topped off the gas tank and delivered my car to my house 30 miles away. They never mentioned that during the transaction. Also it came with gigantic chocolate bar, another nice touch. Finally, I should mention that didn’t buy a new car from them, it was a pre-owned car for less than $25K, and I still received red carpet service. They have my business for life. Still working on the chocolate bar. 😁👍
Nov 01, 2024
This was the BEST experience I have had purchasing a
This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all!
Mar 25, 2024
The service and the sales team are always superb at this
The service and the sales team are always superb at this office which is why we will continue to do business with the organization.
Feb 21, 2024
Barry was very informative and patient with our
Barry was very informative and patient with our questions. The deal was fair and the entire car buying experience was as pleasant as could be. We have purchased vehicles from the dealership before and will do so again.
Joseph Battaglini
Mercedes-Benz Certified Technician
Nov 13, 2025
Great dealer and great workers.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Jun 19, 2025
Our purchasing experience with Barry at Mercedes-Benz of
Our purchasing experience with Barry at Mercedes-Benz of Hagerstown exceeded expectations. He listened patiently to the specifics in a van that we were looking for and did not pressure us to buy something we didn’t want. He then was able to find a perfect van for us at another dealer, savings us months of waiting to have a van built. We look forward to working with Barry and Mercedes-Benz of Hagerstown for years to come!
May 30, 2025
Excellent service & very efficient customer care,
Excellent service & very efficient customer care, everyone was super friendly and helpful with the service they provided
Mar 24, 2022
Excellent service.
Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic.
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Mitch Keller
Mercedes-Benz Certified Technician
Nov 13, 2025
Great dealer and great workers.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Oct 29, 2025
Very nice and efficient gentleman.
Very nice and efficient gentleman. He goes out of his way to satisfy the customer!👍👍
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Jul 20, 2017
First Class
I bought my first Mercedes here and had an excellent experience. Martin covered every detail and since I had bought the car for my wife's birthday, through in bottle of wine, bracelet and some chocolate when we picked up the car. The negotiation was low pressure and hassle free. The entire staff was courteous, responsive and diligent and I look forward to a long relationship with this dealership. I live in Winchester, VA and have several Mercedes dealerships to choose from in the DC area but opted for this one due to its reputation. I was not disappointed in the least. Thank you Martin for your customer service and attention to detail.
Zene Wolfe
Mercedes-Benz Certified Technician
Jul 03, 2025
Friendly, efficient and knowledgeable are how we would
Friendly, efficient and knowledgeable are how we would describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown.
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Apr 09, 2022
My family and I have been loyal customers since 2005.
My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Feb 16, 2019
Service
The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g
Doug Helfrick
Customer Service Transportation
Nov 13, 2025
Great dealer and great workers.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Aug 07, 2025
MB Hagerstown always has great 5-star service.
MB Hagerstown always has great 5-star service. I get nails in my tires 2-3 times a year commuting and they always get me in fast. The folks there are all excellent.
Sep 25, 2023
WE have visited MBENZ Hagerstown number of times and it
WE have visited MBENZ Hagerstown number of times and it always has been a great experience
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Chris Gregorian
Sales & Leasing Consultant
Jul 21, 2026
I was interested in possibly trading in my car and
I was interested in possibly trading in my car and arrived at the dealership right before closing. The GM graciously let me take the 2026 GLC 300 for a test drive. Of course I loved it! My husband worked everything out with the sales rep Chris Gregorson who made the trade transaction go smoothly. I am very happy with my purchase and our experience at the Hagerstown Mercedes Dealership.
Jul 13, 2026
Chris was wonderful to work with.
Chris was wonderful to work with. I've been on a car journey for the last few months, being extremely specific and particular with what I wanted. Chris understood the assignment and set me up with exactly what I wanted, and in record time. Will absolutely be coming back when this car is ready to be retired. Thanks for the great experience, Chris!
Jun 30, 2026
We met an excellent young salesman that was very polite
We met an excellent young salesman that was very polite and personable. Was extremely helpful and answered every question that we asked and if he didn’t have an answer he went get the answer before we left . Got the keys to what we wanted to see and explained all the functions that were offered and well as put us inside and showed us . It was a very pleasant experience from start to finish and we were able to get what we wanted at a reasonable cost. I would highly recommend Hagerstown Mercedes-Benz for a smooth transaction from begging to end . Chris Gregorian just made this a great experience and we appreciate his friendship.
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Jul 16, 2021
We had a very wonderful sales experience and received a...
We had a very wonderful sales experience and received a far amount for our trade. This being our first MB, Barry took a lot of his time to show us the ins and outs of the vehicle. He was very professional and polite. Also, shout out the Daniel in the bays for looking under the vehicle a final time and explaining some of the engine components to me.
Oct 22, 2020
Happy to see Mr. Morales is still on board. We met when...
Happy to see Mr. Morales is still on board. We met when he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprinter vans is no small thing for me due to driving 20K a year including through two mountain ranges in WV and CO. I trust Daniel to keep my travel van safe and operating.
Robert Schmid
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Aug 17, 2021
Outstanding service performed efficiently at a fair...
Outstanding service performed efficiently at a fair price. I trust them to work on my SL Roadster.
Larry Digges
Parts Advisor
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Dan Zamora
Parts Manager
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.