Staff

Barry London

Barry London

Sales and Leasing Consultant

Certified
791 Reviews
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Rob Edmonds

Rob Edmonds

Sales and Leasing Consultant

Certified
409 Reviews
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Austin Shemon

Austin Shemon

Sales Manager
371 Reviews
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Justin Harbert

Justin Harbert

General Manager
225 Reviews
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Alex Folz

Alex Folz

Service Liaison
169 Reviews
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Kyle Swanson

Kyle Swanson

Sales & Leasing Consultant
167 Reviews
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Marty Gillions

Marty Gillions

Service Manager
96 Reviews
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Lisa Stonebraker

Lisa Stonebraker

Service Liaison
52 Reviews
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Elizabeth Jackson

Elizabeth Jackson

Service Advocate
33 Reviews
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Jeff Kershner

Jeff Kershner

Business Manager
20 Reviews
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Pierce Miller

Pierce Miller

Service Liaison
17 Reviews
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Christine Thomas

Christine Thomas

Finance Manager

Certified
17 Reviews
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Dena Burger

Dena Burger

Service Driver / Office Assistance
13 Reviews
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Charlie Baker

Charlie Baker

Customer Service Transportation
9 Reviews
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Zene Wolfe

Zene Wolfe

Mercedes-Benz Certified Technician
4 Reviews
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Mitch Keller

Mitch Keller

Mercedes-Benz Certified Technician
3 Reviews
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Joseph Battaglini

Joseph Battaglini

Mercedes-Benz Certified Technician
2 Reviews
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Daniel Morales

Daniel Morales

Mercedes-Benz Certified Sprinter Technician
2 Reviews
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Robert Schmid

Robert Schmid

Mercedes-Benz Certified Technician
2 Reviews
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Ray Deavers

Ray Deavers

Mercedes-Benz Certified Technician
1 Review
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Larry Digges

Larry Digges

Parts Advisor
1 Review
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Doug Helfrick

Doug Helfrick

Customer Service Transportation
1 Review
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Dan Zamora

Dan Zamora

Parts Manager
1 Review
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John Yesacavage

John Yesacavage

Mercedes-Benz Certified Technician
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Barry London

Barry London

Sales and Leasing Consultant

791 Reviews
Certified
Contact Me
Dealership Experience 15 years 9 months
Industry Experience 15 years 9 months
Barry has over thirty-six (36) years of experience in the automotive industry; 15 of those years have been here at Mercedes-Benz of Hagerstown. If you ask Barry what's most important to him: exceeding expectations, product knowledge and earning trust while providing a NO PRESSURE environment during your next vehicle purchase. Coming from previously owning his own business, Barry understands first hand that Quality Customer Service, Product Knowledge and Patience are paramount for a great car buying experience. And by reading through the HUNDREDS of reviews left by his customers, it's hard not to acknowledge the dedication towards his goals and to each and every customer he works with.
Recent Reviews

Jan 23, 2023

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Barry was really helpful and accommodating.

Barry was really helpful and accommodating. Highly recommend this dealership. The only downside of the entire experience was the 1 hr drive to Hagerstown.

Jan 23, 2023

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Barry did an outstanding job, from the test drive,

Barry did an outstanding job, from the test drive, through the ordering process, and finally delivery. Best car buying experience I’ve ever had. He clearly explained all the features of the car we bought, and helped us set up the phone app, etc. Purchase process was clear and efficient, with Christine explaining the financial paperwork. Dealership seems clean and well organized. If I purchase another Mercedes I will certainly return to Barry and MB of Hagerstown.

Jan 21, 2023

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One of if the cleanest and we'll organized dealership

One of if the cleanest and we'll organized dealership I've been in. Barry was very detailed and made the buying experience exceptional.

Jan 21, 2023

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Barry was very knowledgeable about the vehicle and

Barry was very knowledgeable about the vehicle and helpful in teaching me about all of the functions and features.

Jan 19, 2023

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Barry was a great help in purchasing my new Mercedes.

Barry was a great help in purchasing my new Mercedes. He helped me select the exact features to order the vehicle and communicated with me during each step. The day I took delivery he took extra care to make the experience special and smooth. He reviewed all of the features of the vehicle extensively.

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Rob Edmonds

Rob Edmonds

Sales and Leasing Consultant

409 Reviews
Certified
Contact Me
Dealership Experience 7 years 11 months
Rob comes from a car family, having been raised around the car industry, thanks to his dad and grandfather. Originally from southern Virginia, he relocated to the area in 1993. He and his wife, Brittany, welcomed a baby boy, Kade, to their lives in 2019. Rob has a cat named Steely. In his spare time, he enjoys a good game of hockey whether he is playing or spectating.
Recent Reviews

Jan 16, 2023

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Clean, friendly, professional and honest.

Clean, friendly, professional and honest. Rob was great and would recommend dealership. We were able to do everything in a timely manner

Jan 11, 2023

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Rob was great.

Rob was great. There was no pressure and he was very informed about our vehicle. Thanks for making this experience positive and memorable!

Dec 31, 2022

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Friendly, knowledgeable great people to deal with.

Friendly, knowledgeable great people to deal with.Rob was able to answer all my questions and address my concerns.

Dec 31, 2022

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I relocated back to MD from NE.

I relocated back to MD from NE. Rob exceeded my expectations in answering questions even when the NE dealer had my sale. NE eventually lost my sale/order and I called Rob to see if he had a similar Mercedes model like the one I had ordered that kept getting pushed back. I loved my 2019 Mercedes and my new 2023!

Dec 31, 2022

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This is a very nice and well-appointed dealership with

This is a very nice and well-appointed dealership with great customer amenities and, most importantly, a good stock of Mercedes-Benz vehicles. Rob understood what I was looking and while he didn't try to steer me away from the vehicle I had come to see, when it turned out that one wasn't the right one for me he was able to point me toward what was a much better fit. He then took the time to go over and compare all of their inventory of that model with me, ultimately finding exactly what I was looking for.

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Austin Shemon

Austin Shemon

Sales Manager
Dealership Experience 16 years 2 months
Recent Reviews

Dec 20, 2022

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This group of professionals are the very best at customer

This group of professionals are the very best at customer service from the beginning to the end and long after you're gone they stick with you to make sure you have the best experience. My daughter 16 wants a Mercedes based on the first class treatment she experienced. (Ask for Kyle)

Nov 30, 2022

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We came in simply to test drive a Mercedes among other

We came in simply to test drive a Mercedes among other models we were considering. We had never driven a Mercedes before. We were so impressed with the vehicles we test drove and with Barry London’s knowledge and expertise that we bought two on the spot. Barry spent hours explaining all the features on each vehicle to ensure we were comfortable enough to take them home. Although the cars practically sold themselves with each one’s design and safety features, Barry made the car buying process the best we have ever experienced, bar none.

Oct 19, 2022

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Rob was professional, friendly, helpful, respectful,

Rob was professional, friendly, helpful, respectful, knowledgeable, and very responsive to our needs. Wish we found Hagerstown Mercedes’ sooner!

Aug 09, 2022

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Rob & Austin were an absolute pleasure to work with.

Rob & Austin were an absolute pleasure to work with. This is now my third vehicle from Mercedes-Benz of Hagerstown – could not imagine going anywhere else. My vehicle was in for routine service, and Lisa had it appraised for me. The whole process with my trade-in and purchase was done in less than an hour even after switching vehicles (my choice). They genuinely offer world class customer service and make purchasing a vehicle effortless (including servicing your vehicle). Lisa in service always goes above and beyond to fit me in and makes sure I have a loaner. She is also a true pleasure to work with! Thanks, guys!

Jul 25, 2022

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This is the best experience I've had in a dealership, the

This is the best experience I've had in a dealership, the experience was second to none. I HIGHLY recommend this dealer.If you end up going, ask for Rob Edmunds! You wont regret it!

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Justin Harbert

Justin Harbert

General Manager
Dealership Experience 24 years 9 months
Industry Experience 24 years 9 months
Recent Reviews

Aug 09, 2022

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Rob & Austin were an absolute pleasure to work with.

Rob & Austin were an absolute pleasure to work with. This is now my third vehicle from Mercedes-Benz of Hagerstown – could not imagine going anywhere else. My vehicle was in for routine service, and Lisa had it appraised for me. The whole process with my trade-in and purchase was done in less than an hour even after switching vehicles (my choice). They genuinely offer world class customer service and make purchasing a vehicle effortless (including servicing your vehicle). Lisa in service always goes above and beyond to fit me in and makes sure I have a loaner. She is also a true pleasure to work with! Thanks, guys!

Aug 05, 2022

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Justin and Rob were wonderful to work with for this

Justin and Rob were wonderful to work with for this purchase. Would definitely be a repeat customer!

Jul 23, 2022

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We came to "look" at a car at 6:00PM on a Friday.

We came to "look" at a car at 6:00PM on a Friday. Rob Edmonds, despite a need to get home, went above and beyond to allow us to buy and take possession of, our (new to us) car. It is the 5th or 6th vehicle that we have, purchased from Mercedes-Benz of Hagerstown and Rob carried on a fine tradition of making the purchase and delivery, seamless. It was also "old home week" getting to see Barry London, and the Justin Harbert, each of whom have helped us in the past. We are sure there will be a next time as well.

Jul 06, 2022

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This is our 6th purchase from Mercedes-Benz of Hagerstown

This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A great experience all the way around. We are looking forward to our 7th purchase....someday soon! Thank you Rob!

Jun 21, 2022

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Berry London and the finance lady I'm sorry I can't

Berry London and the finance lady I'm sorry I can't remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping me purchase a new ride

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Alex Folz

Alex Folz

Service Liaison
Recent Reviews

Jan 05, 2023

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We have always been pleased with Barry in sales and the

We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010.

Dec 18, 2022

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This is my 5th Mercedes from MBH and am always happy with

This is my 5th Mercedes from MBH and am always happy with the service Options for loaner car and pleasant staff

Dec 06, 2022

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Dealing with Barry London is always a good experience

Dealing with Barry London is always a good experience Barry is knowledgeable and thorough Atmosphere is relaxed

Sep 14, 2022

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Alex always provide exceptional service.

Alex always provide exceptional service. This is the reason I always come back when needed

Aug 24, 2022

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Have gotten three cars from Barry in the last five years.

Have gotten three cars from Barry in the last five years. He's worked with me on price, hasn't been pushy about any upselling, and has been prompt with returning calls and quotes. I'll probably buy a fourth car from him in the future.

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Kyle Swanson

Kyle Swanson

Sales & Leasing Consultant
Contact Me
Dealership Experience 4 years 11 months
Industry Experience 17 years
Kyle joined us in the Spring of 2018. Prior to becoming a Sales Professional here at MBH, he worked several years in the European parts business at Potomac German Auto. Kyle has vast knowledge in European vehicles, especially the Mercedes-Benz & BMW. Kyle not only has a vast knowledge in European vehicles, especially the ones coming out of Germany but he takes pride in promoting safe driving aspects too! Kyle currently resides in Frederick, MD. When not at work, Kyle likes to play music and take road trips. Since Kyle has been with us for only a short while, he's working towards his Mercedes-Benz Master Certification & seeing the Mercedes-Benz F1 Team racing in person.
Recent Reviews

Jan 26, 2023

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Top rated experience with not only the dealership, but

Top rated experience with not only the dealership, but more distinctively, Kyle, my sales rep... he was a rock star. I understand professionalism is a key factor in sales, but if you don't have a sense of humor and an excellent personality, you won't get my business, regardless of your attempts. Kyle went above and beyond 150% of my expectations, and we drove off with the exact vehicle I had my eyes on!! If you're in the market for new or used vehicle, go see Kyle at MBoH; tell him I sent you. And no, I am not a paid marketer - just a middle aged chic with a new ride. OOOOH and then there is this 2# original Belgium chocolate bar they give you as a hospitality thank you gift - and let me say, IT IS DELICIOUS!! :-) Vroom Vroom

Jan 24, 2023

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My experience at Hagerstown, Mercedes was stellar from

My experience at Hagerstown, Mercedes was stellar from start to finish. Kyle Swanson,is hands-down, the best! He is professional, knowledgeable, personable, patient, courteous, and conscientious about prompt communication. He made purchasing a car as easy and pleasurable as it could possibly be. The dealership is organized and professional. Christine Thomas was also extremely knowledgeable and guided me through the contract process. She made thoughtful and informed suggestions that helped quickly make decisions. The dealership has followed up on every detail in a timely fashion. Hagerstown Mercedes is what every car dealership should be. Thank you!

Jan 04, 2023

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I would love to say we love our new Benz!

I would love to say we love our new Benz! It was awhile to get it here but it was worth the wait . Kyle went out of his way to make us happy . I'm a very picky person, but he keep us happy till our Benz.got to us .The most beautiful color Benz. Navy Blue we have people tell us all the time ,how beautiful she is and we got the best deal at Hagerstown Benz. The people in service are the very best! I enjoy taking my car in just to have the fast min.to see them and say hello . One thing for sure..if you are looking for a Benz.this is the place to go !I would never go anywhere else ,the people make this the best Benz dealer on this side of the country. My warmest thanks go out to Kyle &the lady's back in service, they are the best !! Patty Bailey

Dec 21, 2022

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Kyle did a great job making us feel comfortable at

Kyle did a great job making us feel comfortable at delivery with the all electric EQS SUV. We especially appreciate that he came in on a scheduled day off so that we could take our new car on an out of town weekend trip.

Dec 20, 2022

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This group of professionals are the very best at customer

This group of professionals are the very best at customer service from the beginning to the end and long after you're gone they stick with you to make sure you have the best experience. My daughter 16 wants a Mercedes based on the first class treatment she experienced. (Ask for Kyle)

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Marty Gillions

Marty Gillions

Service Manager
Recent Reviews

Jan 05, 2023

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We have always been pleased with Barry in sales and the

We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010.

Jun 21, 2022

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Berry London and the finance lady I'm sorry I can't

Berry London and the finance lady I'm sorry I can't remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping me purchase a new ride

May 25, 2022

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At the difficult situation of supply chain, they provided

At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.

Apr 09, 2022

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My family and I have been loyal customers since 2005.

My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life.

Feb 15, 2022

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Barry made this a seamless and incredibly easy

Barry made this a seamless and incredibly easy experience. Even with all the new technology in the new model he was very well informed, took all the time I needed and trained me well. In addition I have an appointment to come back if I have any questions. Barry has been a pleasure to work with. He truly took a personal interest in making sure I was well informed and happy. He’s kept me informed of the status of my car since it was ordered from manufacture, shipping and delivery. Austin made the closing seamless. Everyone was very friendly and helpful. My wife and I have bought cars from them for over 30 years and it’s always been a pleasure. Alex in service has been great to work with when we need service. I wouldn’t go anywhere else and can’t recommend them highly enough.

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Lisa Stonebraker

Lisa Stonebraker

Service Liaison
Dealership Experience 9 years 10 months
Industry Experience 22 years 2 months
Born & raised in Hagerstown. Lisa is married with 2 Children, a son & a daughter. She has 6 grandchildren, 4 girls & 2 boys. Lisa has been in the automotive industry for over 15 years. She looks forward to helping you with your service needs.
Recent Reviews

Jan 05, 2023

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We have always been pleased with Barry in sales and the

We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010.

Jan 04, 2023

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I would love to say we love our new Benz!

I would love to say we love our new Benz! It was awhile to get it here but it was worth the wait . Kyle went out of his way to make us happy . I'm a very picky person, but he keep us happy till our Benz.got to us .The most beautiful color Benz. Navy Blue we have people tell us all the time ,how beautiful she is and we got the best deal at Hagerstown Benz. The people in service are the very best! I enjoy taking my car in just to have the fast min.to see them and say hello . One thing for sure..if you are looking for a Benz.this is the place to go !I would never go anywhere else ,the people make this the best Benz dealer on this side of the country. My warmest thanks go out to Kyle &the lady's back in service, they are the best !! Patty Bailey

Nov 29, 2022

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I have been servicing my Mercedes vehicles at

I have been servicing my Mercedes vehicles at Mercedes-Benz of Hagerstown for many years and always check out the showroom while there. This year, I purchased a car while waiting for my mine to be serviced. Barry London was very helpful and patient and spent quite a bit of time with me answering questions. He demonstrated many of the vehicle's features and set up a test drive loop that so that I could experience several type road conditions. At the same time he was reassuring that there was no need to make an immediate decision. He did not urge me to buy - he wanted to be sure that I was entirely comfortable with any decision I made. Because I wanted to get the vehicle the day before Thanksgiving, he even came in on his day off, so that I could take delivery. He walked me through using the vehicle's many features and set me up on the phone app. Then he also volunteered that I could come back after the purchase with any questions, and he would be happy to help me with the many electronic features of the vehicle. Top notch service.

Aug 09, 2022

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Rob & Austin were an absolute pleasure to work with.

Rob & Austin were an absolute pleasure to work with. This is now my third vehicle from Mercedes-Benz of Hagerstown – could not imagine going anywhere else. My vehicle was in for routine service, and Lisa had it appraised for me. The whole process with my trade-in and purchase was done in less than an hour even after switching vehicles (my choice). They genuinely offer world class customer service and make purchasing a vehicle effortless (including servicing your vehicle). Lisa in service always goes above and beyond to fit me in and makes sure I have a loaner. She is also a true pleasure to work with! Thanks, guys!

Aug 09, 2022

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I would recommend this dealership to anyone interested in

I would recommend this dealership to anyone interested in Mercedes Benz cars both preowned or new.

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Elizabeth Jackson

Elizabeth Jackson

Service Advocate
Dealership Experience 10 years 9 months
Industry Experience 10 years 9 months
Some of you know Elizabeth as the voice of Mercedes-Benz of Hagerstown, with her being one of the first contacts that you reach. However, something you don’t know is that she has five years of stage theater experience and also holds many pageant titles in her home state of West Virginia.
Recent Reviews

Jan 05, 2023

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We have always been pleased with Barry in sales and the

We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010.

Jan 04, 2023

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I would love to say we love our new Benz!

I would love to say we love our new Benz! It was awhile to get it here but it was worth the wait . Kyle went out of his way to make us happy . I'm a very picky person, but he keep us happy till our Benz.got to us .The most beautiful color Benz. Navy Blue we have people tell us all the time ,how beautiful she is and we got the best deal at Hagerstown Benz. The people in service are the very best! I enjoy taking my car in just to have the fast min.to see them and say hello . One thing for sure..if you are looking for a Benz.this is the place to go !I would never go anywhere else ,the people make this the best Benz dealer on this side of the country. My warmest thanks go out to Kyle &the lady's back in service, they are the best !! Patty Bailey

Oct 19, 2022

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Rob has been extremely helpful through the entire process

Rob has been extremely helpful through the entire process of ordering (i.e., exactly the features desired and only those where possible): answering and reassuring my anxieties during the wait; and especially manifesting patience and accommodation through the protocols of delivery/settlement/tech introduction to my 2023 GLE 450 on October7, 2022. What has impressed me most is Rob's reasurrance, upon completion of every inquiry/interaction, that he welcomes all concerns and inquiries regarding the car at any time on a continuing basis. That willing accessibility beyond the sale/delivery completion inspires confidence any problem encountered going forward will be addressed to my satisfaction. After several new Benz ownership experiences, this means a lot to an 'old guy' customer.

Jul 06, 2022

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This is our 6th purchase from Mercedes-Benz of Hagerstown

This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A great experience all the way around. We are looking forward to our 7th purchase....someday soon! Thank you Rob!

Jun 21, 2022

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Berry London and the finance lady I'm sorry I can't

Berry London and the finance lady I'm sorry I can't remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping me purchase a new ride

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Jeff Kershner

Jeff Kershner

Business Manager
Dealership Experience 14 years 6 months
Industry Experience 27 years 7 months
Recent Reviews

May 25, 2022

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At the difficult situation of supply chain, they provided

At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.

Sep 11, 2021

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My wife and I had a good buying experience at Mercedes...

My wife and I had a good buying experience at Mercedes Benz of Hagerstown that was made seamless by Barry, Austin, Tony and Jeff. Below are specific items (pros and cons) that made the customer service great: PROS: (1.) THE INITIAL ONLINE CHAT: Jeff (Business Manager) quickly understood what I was looking for when I was on the website chat and he set-up an appointment plus followed up with an email with the appointment details, a link to an AutoiPacket with car details and the name and contact details of the Sales Consultant that I would be working with. (2.) INTRODUCTORY EMAIL: Barry (Master Certified Sales & Leasing Consultant) sent me an email introducing himself and let me know the items that I needed to bring if I wanted to do a trade-in. (3.) BEING WELCOMED AND TEST DRIVE: Barry greeted us in the parking lot and he already had the car brought near the building in readiness for a test-drive. He explained to us the route that we would take for a test drive. (4.) RESEARCH: I noticed that Barry did some research to better understand my trade-in, this was good. (5.) PURCHASE PRICE: We discussed quite a bit about the price and we were very happy that rather than doing the traditional back and forth scenario where the customer gives their preferred purchase price to the Sales Consultant then he/she goes to the Sales Manager’s office to discuss the price then comes back and repeats this motions over again - in this case after doing this once or twice, we requested for the Sales Manager to come and chat with us. Austin (Sales Manager) came and sat down and we were all able to discuss and agree on a fair price for both parties. (6.) TRADE-IN: We haggled on the trade-in price and overall settled on a fair amount for both parties. (7.) QUESTIONS AND ANSWERS: We had a list of 30 questions and we went through the questions with Barry and he gave us answers with a smile. (8.) REVIEWING OF FINANCING DOCUMENTS AND CAR REGISTRATION DOCUMENTS: Tony (Finance and Leasing Manager) was able to quickly go through the documents and we received explanations for what each document was about. In addition, he scanned all the documents and gave us both electronic versions and hard-copies in a neat folder. He also had a shredder to shred any extra copies of documents with personal information. (9.) FULL GAS TANK: Barry personally drove to the gas station and filled up the gas tank prior to delivery of the vehicle. (10.) THE EXTRA MILE: We were happy that Barry was able to delete all addresses on the GPS of the trade-in vehicle, he also transferred the license plates and license plate holders from the trade-in car to the new car. (11.) CHOCOLATE GIFT: We appreciated the gesture of a big customized chocolate box at the end of the buying experience. (12.) CLEAN FACILITIES: We noticed that the building interior, bathrooms and building exterior including the parking lot was very neat and clean. (13.) CHILDREN’S PLAY AREA: There was a designated play room for children that had colorful toys. (14.) WAITING AREA: There is a neat lobby with comfortable seats and a TV and a mini-kitchen for coffee etc. (15.) CERTIFICATES/CERTIFICATIONS: We noticed training certificates on the staff’s offices and upon inquiry they mentioned that they usually undergo continuous improvement training to ensure that they offer the highest levels of customer service. (16.) AFTER-SALES FOLLOW-UP CALL: After about a week, Barry called to follow-up if we were satisfied and if everything was ok regarding the car. CONS: (a.) At the beginning of the Sales conversation, Barry was helping multiple customers. It would have been great to have had his undivided attention i.e. serve one customer fully at a time. (b.) This spring there was heavy pollen and the car had sat on the lot for a few months, the inside of the engine had a lot of greenish-yellow pollen. It would have been great if the engine was wiped down prior to delivery of the car. OVERALL OBSERVATIONS: My wife and I had a wonderful and respectful buying experience at Mercedes Benz of Hagerstown and we would buy from them again if the opportunity arose. We highly recommend this friendly dealership for their sincerity and genuine passion to overdeliver and make the customer happy. Thank you to the team for your good work.

Aug 22, 2021

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I only buy cars from this dealership! I love these...

I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them.

Apr 21, 2021

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This dealership is the best. The customer service and...

This dealership is the best. The customer service and selection was great. Financing was a breeze and the people are friendly. The lounge area is very clean and my Sales Associate knew exactly what I needed. A+ in so many areas. I look forward to working with them in the future. and.

Mar 21, 2020

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Mercedes Benz of Hagerstown is an amazing dealership!I...

Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!

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Pierce Miller

Pierce Miller

Service Liaison
Recent Reviews

Jan 05, 2023

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We have always been pleased with Barry in sales and the

We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010.

Jul 06, 2022

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This is our 6th purchase from Mercedes-Benz of Hagerstown

This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A great experience all the way around. We are looking forward to our 7th purchase....someday soon! Thank you Rob!

Dec 04, 2021

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As always - top notch folks all around, whether sale or...

As always - top notch folks all around, whether sale or service. Mercedes is fortunate to have such a dealership in their network.

Mar 25, 2021

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This is the 18th Mercedes I have bought from...

This is the 18th Mercedes I have bought from Younger/Mercedes-Benz of Hagerstown. They are a wonderful dealer. Barry London has sold me a few of my Mercedes and he does a wonderful job. He delivered this one to my home and had all of the paperwork completed! Barry, Justin, Austin and Alex with all the service people are exceptional! Buy a vehicle from them and see how accommodating they are. I really hate the Montgomery Country and Washington and Virginia dealers! (No offense!). I like honest, down to earth people! Thank you Barry and Justin! Sam Rogers

Dec 31, 2020

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Wonderful experience all around. Thank you! They always...

Wonderful experience all around. Thank you! They always help me with all my service needs on my older Mercedes Benz as well as purchasing a new car.

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Christine Thomas

Christine Thomas

Finance Manager

17 Reviews
Certified
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Dealership Experience 11 months
Industry Experience 11 months
Recent Reviews

Jan 26, 2023

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Top rated experience with not only the dealership, but

Top rated experience with not only the dealership, but more distinctively, Kyle, my sales rep... he was a rock star. I understand professionalism is a key factor in sales, but if you don't have a sense of humor and an excellent personality, you won't get my business, regardless of your attempts. Kyle went above and beyond 150% of my expectations, and we drove off with the exact vehicle I had my eyes on!! If you're in the market for new or used vehicle, go see Kyle at MBoH; tell him I sent you. And no, I am not a paid marketer - just a middle aged chic with a new ride. OOOOH and then there is this 2# original Belgium chocolate bar they give you as a hospitality thank you gift - and let me say, IT IS DELICIOUS!! :-) Vroom Vroom

Jan 24, 2023

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My experience at Hagerstown, Mercedes was stellar from

My experience at Hagerstown, Mercedes was stellar from start to finish. Kyle Swanson,is hands-down, the best! He is professional, knowledgeable, personable, patient, courteous, and conscientious about prompt communication. He made purchasing a car as easy and pleasurable as it could possibly be. The dealership is organized and professional. Christine Thomas was also extremely knowledgeable and guided me through the contract process. She made thoughtful and informed suggestions that helped quickly make decisions. The dealership has followed up on every detail in a timely fashion. Hagerstown Mercedes is what every car dealership should be. Thank you!

Jan 23, 2023

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Barry was really helpful and accommodating.

Barry was really helpful and accommodating. Highly recommend this dealership. The only downside of the entire experience was the 1 hr drive to Hagerstown.

Jan 21, 2023

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One of if the cleanest and we'll organized dealership

One of if the cleanest and we'll organized dealership I've been in. Barry was very detailed and made the buying experience exceptional.

Dec 28, 2022

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It was a pleasure working with Barry.

It was a pleasure working with Barry. He made it a great car buying experience.

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Dena Burger

Dena Burger

Service Driver / Office Assistance
Recent Reviews

Jan 05, 2023

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Employee Rating

We have always been pleased with Barry in sales and the

We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010.

Jul 06, 2022

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This is our 6th purchase from Mercedes-Benz of Hagerstown

This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A great experience all the way around. We are looking forward to our 7th purchase....someday soon! Thank you Rob!

Jun 21, 2022

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Berry London and the finance lady I'm sorry I can't

Berry London and the finance lady I'm sorry I can't remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping me purchase a new ride

Jun 20, 2022

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This is our second purchase from Rob at Hagerstown

This is our second purchase from Rob at Hagerstown Mercedes. We always have a pain free experience and they take great care of our cars

Dec 15, 2021

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Excellent service! Everybody was so friendly and kind!...

Excellent service! Everybody was so friendly and kind! Thank you so much for the discount and car wash! Special shout-outs to Alex, Lisa, and Dena! Thank you!

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Charlie Baker

Charlie Baker

Customer Service Transportation
Recent Reviews

Oct 29, 2022

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Employee Rating

Service guys where outstanding .

Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.

Mar 24, 2022

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Excellent service.

Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic.

Aug 20, 2021

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Kyle made this purchasing experience very pleasant, I...

Kyle made this purchasing experience very pleasant, I would definitely recommend him! He was knowledgeable and professional during our purchase! I really appreciated him working around my schedule for the appointment.

Aug 04, 2021

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I was very impressed with th service received from Barry...

I was very impressed with th service received from Barry London. I met him in February 25, 2021 he listened and understood my needs. He kept a follow up system that made it easier to do business kept me informed when stock was available, I appreciate his knowledge with the business. I recommend Hagerstown MB for future purchases they were very competitive with my trade which was a major plus in the purchase I enjoy my 2021 MB C300 4 Magic a Great Car!!!!

Feb 21, 2021

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Wonderful people, Great customer services. Rob was a...

Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership

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Zene Wolfe

Zene Wolfe

Mercedes-Benz Certified Technician
Recent Reviews

Oct 29, 2022

Dealership Rating
Employee Rating

Service guys where outstanding .

Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.

Apr 09, 2022

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My family and I have been loyal customers since 2005.

My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life.

Mar 21, 2020

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Mercedes Benz of Hagerstown is an amazing dealership!I...

Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!

Feb 16, 2019

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Employee Rating

Service

The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g

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Mitch Keller

Mitch Keller

Mercedes-Benz Certified Technician
Recent Reviews

Oct 29, 2022

Dealership Rating
Employee Rating

Service guys where outstanding .

Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.

Mar 21, 2020

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Employee Rating

Mercedes Benz of Hagerstown is an amazing dealership!I...

Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!

Jul 20, 2017

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Employee Rating

First Class

I bought my first Mercedes here and had an excellent experience. Martin covered every detail and since I had bought the car for my wife's birthday, through in bottle of wine, bracelet and some chocolate when we picked up the car. The negotiation was low pressure and hassle free. The entire staff was courteous, responsive and diligent and I look forward to a long relationship with this dealership. I live in Winchester, VA and have several Mercedes dealerships to choose from in the DC area but opted for this one due to its reputation. I was not disappointed in the least. Thank you Martin for your customer service and attention to detail.

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Joseph Battaglini

Joseph Battaglini

Mercedes-Benz Certified Technician
Recent Reviews

Mar 24, 2022

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Excellent service.

Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic.

Feb 21, 2021

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Employee Rating

Wonderful people, Great customer services. Rob was a...

Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership

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Daniel Morales

Daniel Morales

Mercedes-Benz Certified Sprinter Technician
Recent Reviews

Jul 16, 2021

Dealership Rating
Employee Rating

We had a very wonderful sales experience and received a...

We had a very wonderful sales experience and received a far amount for our trade. This being our first MB, Barry took a lot of his time to show us the ins and outs of the vehicle. He was very professional and polite. Also, shout out the Daniel in the bays for looking under the vehicle a final time and explaining some of the engine components to me.

Oct 22, 2020

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Happy to see Mr. Morales is still on board. We met when...

Happy to see Mr. Morales is still on board. We met when he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprinter vans is no small thing for me due to driving 20K a year including through two mountain ranges in WV and CO. I trust Daniel to keep my travel van safe and operating.

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Robert Schmid

Robert Schmid

Mercedes-Benz Certified Technician
Recent Reviews

Oct 29, 2022

Dealership Rating
Employee Rating

Service guys where outstanding .

Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.

Aug 17, 2021

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Employee Rating

Outstanding service performed efficiently at a fair...

Outstanding service performed efficiently at a fair price. I trust them to work on my SL Roadster.

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Ray Deavers

Ray Deavers

Mercedes-Benz Certified Technician
Recent Reviews

Feb 21, 2021

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Employee Rating

Wonderful people, Great customer services. Rob was a...

Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership

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Larry Digges

Larry Digges

Parts Advisor
Recent Reviews

Feb 21, 2021

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Employee Rating

Wonderful people, Great customer services. Rob was a...

Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership

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Doug Helfrick

Doug Helfrick

Customer Service Transportation
Recent Reviews

Feb 21, 2021

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Employee Rating

Wonderful people, Great customer services. Rob was a...

Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership

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Dan Zamora

Dan Zamora

Parts Manager
Recent Reviews

May 25, 2022

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At the difficult situation of supply chain, they provided

At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.

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John Yesacavage

John Yesacavage

Mercedes-Benz Certified Technician
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