Staff
Barry London
Sales and Leasing Consultant
Rob Edmonds
Sales and Leasing Consultant
Austin Shemon
Sales Manager
Justin Harbert
General Manager
Kyle Swanson
Sales & Leasing Consultant
Alex Folz
Service Liaison
Christine Thomas
Finance Manager
Marty Gillions
Service Manager
Lisa Stonebraker
Service Liaison
Elizabeth Jackson
Service Advocate
Lexi Livelsberger
Sales & Leasing Assistant
Pierce Miller
Service Liaison
Jeff Kershner
Business Manager
Dena Burger
Service Driver / Office Assistance
Nick Bischoff
Service Liaison
Scott Dillard
Pre-Owned Sales Manager
Zene Wolfe
Mercedes-Benz Certified Technician
Mitch Keller
Mercedes-Benz Certified Technician
Joseph Battaglini
Mercedes-Benz Certified Technician
Doug Helfrick
Customer Service Transportation
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Robert Schmid
Mercedes-Benz Certified Technician
Larry Digges
Parts Advisor
Dan Zamora
Parts Manager
Barry London
Sales and Leasing Consultant
Feb 12, 2025
Barry London gave an awesome experience.
Barry London gave an awesome experience. He was very responsive when I was making inquiries and followed up and ensured all my requests were attended to. Very patient dealer.
Jan 29, 2025
Very positive expertise working with salesman Barry
Very positive expertise working with salesman Barry London, and the entire staff at Mercedes Benz of Hagerstown.
Jan 23, 2025
It has been a wonderful experience working with Barry.
It has been a wonderful experience working with Barry. He was very kind and helpful
Jan 21, 2025
This dealership is excellent!
This dealership is excellent! Barry is very efficient in his chosen profession! Excellent communication skills, caring personality and treats all clients the same! It doesn’t matter to him if you are buying a new or used car!!
Jan 20, 2025
I worked with Barry looking at a used Subaru.
I worked with Barry looking at a used Subaru. I can’t say enough good things about Barry in that he was not pushy at all, fully transparent with all the information on the vehicle, and was a pleasure to work with car shopping. I would not hesitate to work with him in the future. Looking further into the vehicle, I found it wasn’t the right one for me and also the dealership was not very flexible on the price of the used car or my trade-in. There might have been some wiggle room but not much. I give the whole experience 4 and a half stars out of 5.
Rob Edmonds
Sales and Leasing Consultant
Feb 13, 2025
Rob is absolutely fantastic!
Rob is absolutely fantastic! I had the pleasure of working with him again, and as always, he made the entire process seamless. He reached out to me about my lease end date, and within minutes, everything was set for me to pick up my next vehicle. I was in and out of the dealership in under 35 minutes—only taking that long because I needed help navigating all the new features. Rob is incredibly thorough, efficient, and a true professional. Working with him is always a pleasure, and I genuinely appreciate another smooth, hassle-free experience. The Finance Manager, Christine, was also a pleasure to work with. Thanks again, Rob!
Jan 26, 2025
Had an absolutely amazing experience purchasing my dream
Had an absolutely amazing experience purchasing my dream car! Rob and Austin were so welcoming and relatable to the point it did not feel like the normal dreaded car purchasing experience. I highly recommend Hagerstown Mercedes Benz hands down!
Jan 04, 2025
Barry was great.
Barry was great. I was able to get a nice new car and Barry gave me all the info on the car. It was a nice experience and I will definitely be back for my next car!
Dec 16, 2024
The people who were responsible for our care were
The people who were responsible for our care were fantastic!!! I will be recommending friends!
Dec 11, 2024
Best dealership I have ever worked with.
Best dealership I have ever worked with. My process was smooth from beginning to end, even with me being all the way in Chicago! Rob was amazing. Professional, efficient, patient, and went over and beyond to make sure everything was done in a timely manner. I am beyond happy and satisfied with my new vehicle and the service I receive. Totally recommend this dealership.
Austin Shemon
Sales Manager
Jan 26, 2025
Had an absolutely amazing experience purchasing my dream
Had an absolutely amazing experience purchasing my dream car! Rob and Austin were so welcoming and relatable to the point it did not feel like the normal dreaded car purchasing experience. I highly recommend Hagerstown Mercedes Benz hands down!
Dec 03, 2024
Amazing customer service!
Amazing customer service! I’m very satisfied with my experience. Barry London gave me a great explanation of how everything worked.
Nov 29, 2024
Rob was fantastic to work with and we had a great
Rob was fantastic to work with and we had a great experience buying. They took time to answer all our questions. Excellent customer service!
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
Oct 17, 2024
We needed a dealership that was efficient and accurate in
We needed a dealership that was efficient and accurate in managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch and great experience.
Justin Harbert
General Manager
Nov 26, 2024
We have been customers for more than 20 years.
We have been customers for more than 20 years. Staff at the Mercedes Hagerstown are very nice to deal with.
Nov 19, 2024
Rob was extremely easy to work with.
Rob was extremely easy to work with. Very attentive and knowledgeable and I have to say this was the easiest-seamless new vehicle buying experience I have ever experienced. I have bought over 11 new vehicles and this was by far the best. Appreciate you Rob
Nov 11, 2024
This dealership is excellent.
This dealership is excellent. There is no better word that describes the service and treatment that you receive as a customer. Barry London has been our salesperson for 15 + years and we keep coming back to him and the product. I think that this says it all. The entire experience was positive and hassle free! We also had the opportunity to work with Justin a bit closer and found that in his leadership position he is concerned about the customer having the best experience possible.
Nov 10, 2024
This is my 4th purchase/lease from this dealership and
This is my 4th purchase/lease from this dealership and they never fail to treat the customer with respect. They are extremely easy to deal with and have your best interests in mind. Barry L. has been our salesperson from day 1 and is outstanding! Recently, Justin has gone above and beyond for us. The difference between ordinary and extraordinary is that "extra" and that is what this dealership and its people and service are all about. I would highly recommend a visit to their dealership! Best, Sherri
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
Kyle Swanson
Sales & Leasing Consultant
Feb 13, 2025
I love my brand new car!
I love my brand new car!! Very beautiful and fancy! The customer service was wonderful!
Oct 31, 2024
Great experience and easy to work with.
Great experience and easy to work with. Kyle was always ready to answer our questions.
Oct 06, 2024
Here’s a concise review for a salesperson: Kyle is an
Here’s a concise review for a salesperson: Kyle is an outstanding salesperson who consistently exceeds targets. His in-depth product knowledge, excellent communication skills, and ability to build strong relationships with clients make him so successful. Kyle is proactive, approachable, and always willing to go the extra mile to ensure customer satisfaction. I’m extremely happy with my purchase.
Oct 06, 2024
I bought a GLC 300 with premium package.
I bought a GLC 300 with premium package. I found it online and make an eeservation. When I went there, the car is in good condition and a good price. The salesman is very nice, and they are doing business in an honest way. As a comparison, I went to another dealership in Maryland with two cars reserved. When I arrived, they told me two cars are all sold, and ask me to test drive a much more expensive one.
Oct 04, 2024
Wonderful experience.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
Alex Folz
Service Liaison
Jan 29, 2025
Service is great.
Service is great. Always done in a reasonable time. Always keep me apprised of what’s going on and get my approval for anything not originally scheduled..
Dec 31, 2024
They were efficient and professional , friendly with the
They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way.
Dec 22, 2024
Appreciate the exceptional customer experience at
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership.
Dec 20, 2024
We have been getting great service with Alex at Hagertown
We have been getting great service with Alex at Hagertown Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra.
Dec 05, 2024
Alex, who handles my E-430 Mercedes, always pleasant and
Alex, who handles my E-430 Mercedes, always pleasant and so helpful, took care of my car and fixed it swiftly. I have been driving this car for almost 24 years and drives like a new car. Outstanding service, no complaints.
Christine Thomas
Finance Manager
Feb 13, 2025
Rob is absolutely fantastic!
Rob is absolutely fantastic! I had the pleasure of working with him again, and as always, he made the entire process seamless. He reached out to me about my lease end date, and within minutes, everything was set for me to pick up my next vehicle. I was in and out of the dealership in under 35 minutes—only taking that long because I needed help navigating all the new features. Rob is incredibly thorough, efficient, and a true professional. Working with him is always a pleasure, and I genuinely appreciate another smooth, hassle-free experience. The Finance Manager, Christine, was also a pleasure to work with. Thanks again, Rob!
Jan 23, 2025
It has been a wonderful experience working with Barry.
It has been a wonderful experience working with Barry. He was very kind and helpful
Jan 04, 2025
Barry was great.
Barry was great. I was able to get a nice new car and Barry gave me all the info on the car. It was a nice experience and I will definitely be back for my next car!
Jan 03, 2025
After 60 years of purchasing used and new vehicles in Pa,
After 60 years of purchasing used and new vehicles in Pa, Md. Wv and Va we are pleased to say that this was the smoothest purchase we have ever had. It's great to get good answers from any questions we have.
Dec 31, 2024
We had a great experience with Barry.
We had a great experience with Barry. He was very knowledgeable and answered all of our questions. He took his time with us and provided a smooth transaction. We highly recommend him.
Marty Gillions
Service Manager
Dec 12, 2024
New client experience for Service B work performed at the
New client experience for Service B work performed at the dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I was doing my due diligence to determine which dealership to take my vehicle to. Marty assured me it was worth the additional 30 minutes travel time to get the type of care and attentiveness I was seeking (I had relayed my concerns about troubling reviews I read about other dealerships closer to my home). Marty’s promises were in-fact realized and I am pleased with all aspects of my service experience. Nicholas very professionally greeted me for my 1st time with the dealership and provided updates on the servicing. While there, other great support was also provided by Lexi and Lisa for various reasons. All aspects of my 1st experience were very good and the additional 30 minutes travel time was well worth it.
Nov 26, 2024
We have been customers for more than 20 years.
We have been customers for more than 20 years. Staff at the Mercedes Hagerstown are very nice to deal with.
Nov 11, 2024
This dealership is excellent.
This dealership is excellent. There is no better word that describes the service and treatment that you receive as a customer. Barry London has been our salesperson for 15 + years and we keep coming back to him and the product. I think that this says it all. The entire experience was positive and hassle free! We also had the opportunity to work with Justin a bit closer and found that in his leadership position he is concerned about the customer having the best experience possible.
Nov 10, 2024
This is my 4th purchase/lease from this dealership and
This is my 4th purchase/lease from this dealership and they never fail to treat the customer with respect. They are extremely easy to deal with and have your best interests in mind. Barry L. has been our salesperson from day 1 and is outstanding! Recently, Justin has gone above and beyond for us. The difference between ordinary and extraordinary is that "extra" and that is what this dealership and its people and service are all about. I would highly recommend a visit to their dealership! Best, Sherri
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
Lisa Stonebraker
Service Liaison
Feb 12, 2025
Outstanding customer service by everyone who I came in
Outstanding customer service by everyone who I came in contact with. Everyone is very friendly and the communication was perfect!
Dec 22, 2024
Appreciate the exceptional customer experience at
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership.
Dec 03, 2024
I had the opportunity to buy a 2022 GLE-350, 4Matic, with
I had the opportunity to buy a 2022 GLE-350, 4Matic, with the assistance of Ms. Lexi Livelsberger. Her kindness and professionalism are second to none. Thank you for all the hard work you put into making this transaction smooth. I wish you all the best in your future endeavors...JCC
Oct 25, 2024
Alex always makes me feel good when I come to do service
Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
Elizabeth Jackson
Service Advocate
Dec 22, 2024
Appreciate the exceptional customer experience at
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership.
Oct 25, 2024
Alex always makes me feel good when I come to do service
Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
Jul 15, 2024
I have been a loyal customer here for the past 30 years
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!”
May 08, 2024
Mercedes been good to me in Hagerstown MD.
Mercedes been good to me in Hagerstown MD. But for right now they are to high for me. I just order my Mercedes benz air bags for the rear of my car. Mercedes wanted $5,000 for everything. I got Mercedes airbags for $859.00 for both parts and they putting them in for $300.00. So for right now I will not go to Mercedes for the high cost. The crew there been good to me I just can't afford there Price.
Lexi Livelsberger
Sales & Leasing Assistant
Jan 21, 2025
This dealership is excellent!
This dealership is excellent! Barry is very efficient in his chosen profession! Excellent communication skills, caring personality and treats all clients the same! It doesn’t matter to him if you are buying a new or used car!!
Dec 12, 2024
New client experience for Service B work performed at the
New client experience for Service B work performed at the dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I was doing my due diligence to determine which dealership to take my vehicle to. Marty assured me it was worth the additional 30 minutes travel time to get the type of care and attentiveness I was seeking (I had relayed my concerns about troubling reviews I read about other dealerships closer to my home). Marty’s promises were in-fact realized and I am pleased with all aspects of my service experience. Nicholas very professionally greeted me for my 1st time with the dealership and provided updates on the servicing. While there, other great support was also provided by Lexi and Lisa for various reasons. All aspects of my 1st experience were very good and the additional 30 minutes travel time was well worth it.
Dec 03, 2024
I had the opportunity to buy a 2022 GLE-350, 4Matic, with
I had the opportunity to buy a 2022 GLE-350, 4Matic, with the assistance of Ms. Lexi Livelsberger. Her kindness and professionalism are second to none. Thank you for all the hard work you put into making this transaction smooth. I wish you all the best in your future endeavors...JCC
Oct 29, 2024
I am always pleased to work with Barry on purchasing of a
I am always pleased to work with Barry on purchasing of a vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the different functionalities of each vehicle. Additionally, he is always available for any other questions that we may have after departing the dealership. He has responded quickly to our phone call even on his weekend or day off from work. He definitely deserves more than the five stars that are available.
Oct 04, 2024
Wonderful experience.
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing.
Pierce Miller
Service Liaison
Dec 12, 2023
I’ll definitely recommend Mercedes of Hagerstown.
I’ll definitely recommend Mercedes of Hagerstown. The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly what you’re looking for. Trust me, you won’t regret it!!
Jun 26, 2023
We bumped into a problem at vehicle delivery; the
We bumped into a problem at vehicle delivery; the delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investigate. The result was a price adjustment for the delivered vehicle, acceptable to us, and we took delivery. This is one example of why we have been customers of MB of Hagerstown for more than 25 years. Thanks MB of Hagerstown. Mary and Gary Miller
Jun 09, 2023
The management, sales and service personnel are all
The management, sales and service personnel are all knowledgeable, friendly and professional. They all do everything they can to accommodate our needs
Apr 15, 2023
Friendly and personable.
Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz .
Feb 25, 2023
Barry has always found the car with all the accessories
Barry has always found the car with all the accessories that I was looking for. MB of Hagerstown has always taken care of all my concerns.
Jeff Kershner
Business Manager
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.
Sep 11, 2021
My wife and I had a good buying experience at Mercedes...
My wife and I had a good buying experience at Mercedes Benz of Hagerstown that was made seamless by Barry, Austin, Tony and Jeff. Below are specific items (pros and cons) that made the customer service great: PROS: (1.) THE INITIAL ONLINE CHAT: Jeff (Business Manager) quickly understood what I was looking for when I was on the website chat and he set-up an appointment plus followed up with an email with the appointment details, a link to an AutoiPacket with car details and the name and contact details of the Sales Consultant that I would be working with. (2.) INTRODUCTORY EMAIL: Barry (Master Certified Sales & Leasing Consultant) sent me an email introducing himself and let me know the items that I needed to bring if I wanted to do a trade-in. (3.) BEING WELCOMED AND TEST DRIVE: Barry greeted us in the parking lot and he already had the car brought near the building in readiness for a test-drive. He explained to us the route that we would take for a test drive. (4.) RESEARCH: I noticed that Barry did some research to better understand my trade-in, this was good. (5.) PURCHASE PRICE: We discussed quite a bit about the price and we were very happy that rather than doing the traditional back and forth scenario where the customer gives their preferred purchase price to the Sales Consultant then he/she goes to the Sales Manager’s office to discuss the price then comes back and repeats this motions over again - in this case after doing this once or twice, we requested for the Sales Manager to come and chat with us. Austin (Sales Manager) came and sat down and we were all able to discuss and agree on a fair price for both parties. (6.) TRADE-IN: We haggled on the trade-in price and overall settled on a fair amount for both parties. (7.) QUESTIONS AND ANSWERS: We had a list of 30 questions and we went through the questions with Barry and he gave us answers with a smile. (8.) REVIEWING OF FINANCING DOCUMENTS AND CAR REGISTRATION DOCUMENTS: Tony (Finance and Leasing Manager) was able to quickly go through the documents and we received explanations for what each document was about. In addition, he scanned all the documents and gave us both electronic versions and hard-copies in a neat folder. He also had a shredder to shred any extra copies of documents with personal information. (9.) FULL GAS TANK: Barry personally drove to the gas station and filled up the gas tank prior to delivery of the vehicle. (10.) THE EXTRA MILE: We were happy that Barry was able to delete all addresses on the GPS of the trade-in vehicle, he also transferred the license plates and license plate holders from the trade-in car to the new car. (11.) CHOCOLATE GIFT: We appreciated the gesture of a big customized chocolate box at the end of the buying experience. (12.) CLEAN FACILITIES: We noticed that the building interior, bathrooms and building exterior including the parking lot was very neat and clean. (13.) CHILDREN’S PLAY AREA: There was a designated play room for children that had colorful toys. (14.) WAITING AREA: There is a neat lobby with comfortable seats and a TV and a mini-kitchen for coffee etc. (15.) CERTIFICATES/CERTIFICATIONS: We noticed training certificates on the staff’s offices and upon inquiry they mentioned that they usually undergo continuous improvement training to ensure that they offer the highest levels of customer service. (16.) AFTER-SALES FOLLOW-UP CALL: After about a week, Barry called to follow-up if we were satisfied and if everything was ok regarding the car. CONS: (a.) At the beginning of the Sales conversation, Barry was helping multiple customers. It would have been great to have had his undivided attention i.e. serve one customer fully at a time. (b.) This spring there was heavy pollen and the car had sat on the lot for a few months, the inside of the engine had a lot of greenish-yellow pollen. It would have been great if the engine was wiped down prior to delivery of the car. OVERALL OBSERVATIONS: My wife and I had a wonderful and respectful buying experience at Mercedes Benz of Hagerstown and we would buy from them again if the opportunity arose. We highly recommend this friendly dealership for their sincerity and genuine passion to overdeliver and make the customer happy. Thank you to the team for your good work.
Aug 22, 2021
I only buy cars from this dealership! I love these...
I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them.
Apr 21, 2021
This dealership is the best. The customer service and...
This dealership is the best. The customer service and selection was great. Financing was a breeze and the people are friendly. The lounge area is very clean and my Sales Associate knew exactly what I needed. A+ in so many areas. I look forward to working with them in the future. and.
Dena Burger
Service Driver / Office Assistance
Dec 31, 2024
They were efficient and professional , friendly with the
They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way.
Dec 22, 2024
Appreciate the exceptional customer experience at
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership.
Feb 13, 2024
I needed a quick turn-around repair of my front left
I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable.
Oct 27, 2023
They made the whole experience so easy.
They made the whole experience so easy. I will always purchase my vehicles here as long as I’m in the area.
Aug 02, 2023
Rob was very helpful in making the transaction to
Rob was very helpful in making the transaction to purchase my new Mercedes. He was quick to respond and made the process as smooth and easy as possible. I bought my first Mercedes through and Rob and would purchase any future Mercedes through him again.
Nick Bischoff
Service Liaison
Jan 23, 2025
Had to my car towed with MB courtesy tow and it was very
Had to my car towed with MB courtesy tow and it was very professional. Communication with the dealership (Nick) and the repairs were excellent!!! Thank you for you deligent service!! I Mo would highly recommend Hagerstown MB service department !
Dec 29, 2024
Mercedes Benz of Hagerstown did a great job communicating
Mercedes Benz of Hagerstown did a great job communicating with me on the service of our vehicle. We will continue to use the dealership going forward!
Dec 12, 2024
New client experience for Service B work performed at the
New client experience for Service B work performed at the dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I was doing my due diligence to determine which dealership to take my vehicle to. Marty assured me it was worth the additional 30 minutes travel time to get the type of care and attentiveness I was seeking (I had relayed my concerns about troubling reviews I read about other dealerships closer to my home). Marty’s promises were in-fact realized and I am pleased with all aspects of my service experience. Nicholas very professionally greeted me for my 1st time with the dealership and provided updates on the servicing. While there, other great support was also provided by Lexi and Lisa for various reasons. All aspects of my 1st experience were very good and the additional 30 minutes travel time was well worth it.
Dec 03, 2024
I had the opportunity to buy a 2022 GLE-350, 4Matic, with
I had the opportunity to buy a 2022 GLE-350, 4Matic, with the assistance of Ms. Lexi Livelsberger. Her kindness and professionalism are second to none. Thank you for all the hard work you put into making this transaction smooth. I wish you all the best in your future endeavors...JCC
Apr 20, 2024
I live near Williamsburg, Va.
I live near Williamsburg, Va. and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is very friendly and no pressure. I was concerned about an all electric car and after discussing my lifestyle he suggested a hybrid. By far the best experience I have ever had both with service and purchasing a car. Rob is the best and I highly recommend him. You will not regret developing a relationship with this dealership.
Scott Dillard
Pre-Owned Sales Manager
Nov 01, 2024
This was the BEST experience I have had purchasing a
This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all!
Mar 25, 2024
The service and the sales team are always superb at this
The service and the sales team are always superb at this office which is why we will continue to do business with the organization.
Feb 21, 2024
Barry was very informative and patient with our
Barry was very informative and patient with our questions. The deal was fair and the entire car buying experience was as pleasant as could be. We have purchased vehicles from the dealership before and will do so again.
Jan 21, 2024
We appreciated the ease of purchasing a car from
We appreciated the ease of purchasing a car from Mercedes! Many yhanks for your help with our purchase!
Zene Wolfe
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Apr 09, 2022
My family and I have been loyal customers since 2005.
My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Feb 16, 2019
Service
The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g
Mitch Keller
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Jul 20, 2017
First Class
I bought my first Mercedes here and had an excellent experience. Martin covered every detail and since I had bought the car for my wife's birthday, through in bottle of wine, bracelet and some chocolate when we picked up the car. The negotiation was low pressure and hassle free. The entire staff was courteous, responsive and diligent and I look forward to a long relationship with this dealership. I live in Winchester, VA and have several Mercedes dealerships to choose from in the DC area but opted for this one due to its reputation. I was not disappointed in the least. Thank you Martin for your customer service and attention to detail.
Joseph Battaglini
Mercedes-Benz Certified Technician
Mar 24, 2022
Excellent service.
Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic.
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Doug Helfrick
Customer Service Transportation
Sep 25, 2023
WE have visited MBENZ Hagerstown number of times and it
WE have visited MBENZ Hagerstown number of times and it always has been a great experience
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Jul 16, 2021
We had a very wonderful sales experience and received a...
We had a very wonderful sales experience and received a far amount for our trade. This being our first MB, Barry took a lot of his time to show us the ins and outs of the vehicle. He was very professional and polite. Also, shout out the Daniel in the bays for looking under the vehicle a final time and explaining some of the engine components to me.
Oct 22, 2020
Happy to see Mr. Morales is still on board. We met when...
Happy to see Mr. Morales is still on board. We met when he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprinter vans is no small thing for me due to driving 20K a year including through two mountain ranges in WV and CO. I trust Daniel to keep my travel van safe and operating.
Robert Schmid
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Aug 17, 2021
Outstanding service performed efficiently at a fair...
Outstanding service performed efficiently at a fair price. I trust them to work on my SL Roadster.
Larry Digges
Parts Advisor
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Dan Zamora
Parts Manager
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.