Staff
Barry London
Sales and Leasing Consultant
Austin Shemon
Sales Manager
Justin Harbert
General Manager
Kyle Swanson
Sales & Leasing Consultant
Alex Folz
Service Liaison
Christine Thomas
Finance Manager
Marty Gillions
Service Manager
Lisa Stonebraker
Service Liaison
Pierce Miller
Service Liaison
Dena Burger
Service Driver / Office Assistance
Jeff Kershner
Business Manager
Nick Bischoff
Service Liaison
Scott Dillard
Pre-Owned Sales Manager
Joseph Battaglini
Mercedes-Benz Certified Technician
Mitch Keller
Mercedes-Benz Certified Technician
Zene Wolfe
Mercedes-Benz Certified Technician
Doug Helfrick
Customer Service Transportation
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Robert Schmid
Mercedes-Benz Certified Technician
Larry Digges
Parts Advisor
Dan Zamora
Parts Manager
Chris Gregorion
Sales Professional
Barry London
Sales and Leasing Consultant
Jun 29, 2026
We had a great experience!
We had a great experience! Loved Barry! we will be back again! Thank you so much 😊
Jun 25, 2026
Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain
Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but found the vehicle we wanted in your inventory through the mbusa website. From my first contact through delivery, the entire process was smooth and professional. Purchasing a vehicle from several states away while simultaneously returning an existing Mercedes-Benz lease could have been complicated, but your team made the transaction seamless. We would like to thank Barry London who put the deal together and Austin Shemon who handled the documentation. They we were courteous, knowledgeable, responsive, and a pleasure to work with. Communication was excellent, details were handled efficiently, and we always felt well-informed. We were especially impressed with how well they managed the North Carolina tax, title, registration, and temporary tag requirements. Interstate transactions can present challenges, but everything was handled smoothly. Also, I must mention the enormous chocolate bar embossed with your dealership’s image. It was a surprising and elegant touch that delighted us. We will let you know our new body weights after we finish it. Having bought and leased many Mercedes over the years, I can confidently say that this ranks as the most satisfying vehicle transaction I have experienced. Please extend my thanks and appreciation to Barry and Austin. Thank you again for providing such an outstanding customer experience.
Jun 21, 2026
Thank you Barry!
Thank you Barry! You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I was treated with the same courtesy and professionalism. Your candor and sense of humor are appreciated.
Jun 18, 2026
Thank you Barry and Christine for helping me purchase my
Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that I knew I had to buy my next car from here! Barry you found me exactly what I wanted and kept me informed every step of the way. Thank you for making this so easy and for all the effort you put in to ensuring I had a great experience!!
Jun 17, 2026
Really nice place, everyone there is very accommodating.
Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple.
Austin Shemon
Sales Manager
Jun 25, 2026
Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain
Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but found the vehicle we wanted in your inventory through the mbusa website. From my first contact through delivery, the entire process was smooth and professional. Purchasing a vehicle from several states away while simultaneously returning an existing Mercedes-Benz lease could have been complicated, but your team made the transaction seamless. We would like to thank Barry London who put the deal together and Austin Shemon who handled the documentation. They we were courteous, knowledgeable, responsive, and a pleasure to work with. Communication was excellent, details were handled efficiently, and we always felt well-informed. We were especially impressed with how well they managed the North Carolina tax, title, registration, and temporary tag requirements. Interstate transactions can present challenges, but everything was handled smoothly. Also, I must mention the enormous chocolate bar embossed with your dealership’s image. It was a surprising and elegant touch that delighted us. We will let you know our new body weights after we finish it. Having bought and leased many Mercedes over the years, I can confidently say that this ranks as the most satisfying vehicle transaction I have experienced. Please extend my thanks and appreciation to Barry and Austin. Thank you again for providing such an outstanding customer experience.
Jun 10, 2026
MB of Hagerstown was great.
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction.
Apr 15, 2026
Top Notch dealership.
Top Notch dealership. Manager Austin was very helpful and answered all our questions. He was very social and very knowledgeable about the car we were interested in purchasing. Austin played a big part in our decision to purchase from Hagerstown Mercedes.
Mar 25, 2026
Barry London and Austin Shemon are the best in the Sales
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Mar 14, 2026
It was a pleasure to work with Rob.
It was a pleasure to work with Rob. He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared for the sale when we arrived and the process was simple and efficient. If I were buying another car, I would seek him out.
Justin Harbert
General Manager
Jun 10, 2026
MB of Hagerstown was great.
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction.
Mar 25, 2026
Barry London and Austin Shemon are the best in the Sales
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Mar 17, 2026
Rob and the team at Mercedes Benz of Hagerstown are
Rob and the team at Mercedes Benz of Hagerstown are terrific people. They are professional, honest, and patient with everyone that walks through their doors looking for help. I would highly recommend you consider Mercedes Benz of Hagerstown when you’re shopping for your next vehicle!
Mar 08, 2026
Barry London gave us exceptional service in every facet
Barry London gave us exceptional service in every facet of our purchase experience. It was the best experience I have ever had buying a car.
Feb 22, 2026
Our experience at Mercedes Benz of Hagerstown was
Our experience at Mercedes Benz of Hagerstown was comfortable and respectful from exploring cars to our actual purchase. We are grateful for the professionalism of Barry London and the time he took to answer our questions. We enjoyed meeting Justin and appreciate Christine’s work as well. We highly recommend this dealership and look forward to working with service in the days to come with our new car.
Kyle Swanson
Sales & Leasing Consultant
Jun 10, 2026
MB of Hagerstown was great.
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction.
Jun 08, 2026
Walked in not expecting to purchase a car while my other
Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving!
Apr 19, 2026
First-class organization run by first-class
First-class organization run by first-class professionals. We were looking for a commuter car, good on gas, safe and at a reasonable cost. We found a beautifully preserved vehicle that was perfect for our needs. What came next surprised me. We were treated as if we were buying their most expensive vehicle. Our sales consultant, Barry London, took us through the test ride, financing, and purchase with knowledge and outstanding courtesy and care. He answered all questions and gave us a tour of our vehicle, made sure we were comfortable with all the bells and whistles, and paired my phone before we departed. We will be back, we will look up Barry, and I am sure we will get the first-class treatment again.
Mar 17, 2026
It was a pleasure working with Rob and the team on the
It was a pleasure working with Rob and the team on the purchase of our Highlander. He helped answer all our questions and made it a smooth and easy process. We are glad we drove from Sterling to get the vehicle we were looking for. The pups enjoyed the ride too.
Jan 07, 2026
Kyle Swanson made our Mercedes-Benz purchase smooth,
Kyle Swanson made our Mercedes-Benz purchase smooth, professional, and genuinely enjoyable. He was knowledgeable, patient, and took the time to explain all features and options clearly without any pressure. His attention to detail and straightforward communication made the entire process easy and stress-free.
Alex Folz
Service Liaison
Jun 18, 2026
My service contact has always been Alex.
My service contact has always been Alex. Have never had any issues at Hagerstown Mercedes.
May 24, 2026
My service was prompt and professional.
My service was prompt and professional. Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown
Apr 30, 2026
Great car and great service!
Great car and great service!! It was a very quick and smooth process. Thank you, Jeanne
Mar 25, 2026
Barry London and Austin Shemon are the best in the Sales
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Jan 07, 2026
They did a fantastic job servicing my car.
They did a fantastic job servicing my car. It was done in a timely manner, A+ service.
Christine Thomas
Finance Manager
Jun 21, 2026
Thank you Barry!
Thank you Barry! You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I was treated with the same courtesy and professionalism. Your candor and sense of humor are appreciated.
Jun 18, 2026
Thank you Barry and Christine for helping me purchase my
Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that I knew I had to buy my next car from here! Barry you found me exactly what I wanted and kept me informed every step of the way. Thank you for making this so easy and for all the effort you put in to ensuring I had a great experience!!
Jun 17, 2026
Really nice place, everyone there is very accommodating.
Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple.
Jun 08, 2026
Walked in not expecting to purchase a car while my other
Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving!
May 17, 2026
My wife had always wanted a Mercedes, so she would look
My wife had always wanted a Mercedes, so she would look at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by them. As Mothers Day approached, I wondered if that car was still available - I checked and it was. I inquired about it and Rob Edmonds supplied information for me. I said we would be over that afternoon. Rob was very friendly and very professional. We drove the car and loved it. The price was very reasonable and the financing was great, so a short time later we the owners of an almost-new Mercedes-Benze!
Marty Gillions
Service Manager
Jan 25, 2026
My experience with Mercedes of Hagerstown was
My experience with Mercedes of Hagerstown was excellent! Many thanks to Marty, Alex and the entire staff who are always there with kindness and professionalism! I can always count on them as they have always taken care of our family! What a top notch dealership! Service Department and office staff are the best. I appreciated the explanation of services and the video of vehicle service. Most of all the confidence in all the staff and meticulous service. Many thanks! Andrea Petrucci-Kackley 😇
Nov 03, 2025
We really enjoyed working with Rob to purchase our GLC
We really enjoyed working with Rob to purchase our GLC 300. He’s very knowledgeable and was extremely helpful.
Jul 03, 2025
Great dealership and great people.
Great dealership and great people. I've bought over ten cars from these guys and will continue.
Apr 09, 2025
Lexi was awesome!
Lexi was awesome! She was extremely knowledgeable and professional throughout the buying experience. I have dealt with this dealership for 13 years and the entire staff are outstanding.
Mar 17, 2025
We recently had an another great and easy experience at
We recently had an another great and easy experience at Mercedes Benz Hagerstown, and a big shoutout goes to Barry London. As usual the atmosphere was welcoming and relaxed. The dealership is always clean and well-organized. If you’re in the market for a new car, I highly recommend stopping by Mercedes Benz Hagerstown and asking for Barry.
Lisa Stonebraker
Service Liaison
Mar 25, 2026
Barry London and Austin Shemon are the best in the Sales
Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department
Mar 15, 2026
Always treat customers with respect and dignity, always
Always treat customers with respect and dignity, always reliable and honest when serving my vehicles.
Dec 10, 2025
MB of Hagerstown is fantastic.
MB of Hagerstown is fantastic. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. Everyone was kind, helpful and polished. It’s always a great experience at Mercedes Benz of Hagerstown!!!
Nov 03, 2025
We really enjoyed working with Rob to purchase our GLC
We really enjoyed working with Rob to purchase our GLC 300. He’s very knowledgeable and was extremely helpful.
Oct 24, 2025
Barry London is our go to person for all of our purchases
Barry London is our go to person for all of our purchases for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!!
Pierce Miller
Service Liaison
Nov 13, 2025
Great dealer and great workers.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Jul 03, 2025
Friendly, efficient and knowledgeable are how we would
Friendly, efficient and knowledgeable are how we would describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown.
Mar 17, 2025
We recently had an another great and easy experience at
We recently had an another great and easy experience at Mercedes Benz Hagerstown, and a big shoutout goes to Barry London. As usual the atmosphere was welcoming and relaxed. The dealership is always clean and well-organized. If you’re in the market for a new car, I highly recommend stopping by Mercedes Benz Hagerstown and asking for Barry.
Dec 11, 2023
I’ll definitely recommend Mercedes of Hagerstown.
I’ll definitely recommend Mercedes of Hagerstown. The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly what you’re looking for. Trust me, you won’t regret it!!
Jun 26, 2023
We bumped into a problem at vehicle delivery; the
We bumped into a problem at vehicle delivery; the delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investigate. The result was a price adjustment for the delivered vehicle, acceptable to us, and we took delivery. This is one example of why we have been customers of MB of Hagerstown for more than 25 years. Thanks MB of Hagerstown. Mary and Gary Miller
Dena Burger
Service Driver / Office Assistance
Dec 05, 2025
I have always had excellent service at this dealership.
I have always had excellent service at this dealership. The people in the service department are pleasant and helpful and provide a nice place to wait while my vehicle is serviced. I like the way they take good care of my car and then wash it before returning it to me.
Jul 17, 2025
For the last 11 years Alex has been taking care of my
For the last 11 years Alex has been taking care of my automotive needs. He has been helpful , informative, responsive and kind. Actually, the whole staff have always gone out of their way to make my experience a pleasure.
Dec 31, 2024
They were efficient and professional , friendly with the
They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way.
Dec 21, 2024
Appreciate the exceptional customer experience at
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership.
Feb 13, 2024
I needed a quick turn-around repair of my front left
I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable.
Jeff Kershner
Business Manager
Oct 18, 2024
I have bought many cars over the years and Barry is the
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!!
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.
Sep 11, 2021
My wife and I had a good buying experience at Mercedes...
My wife and I had a good buying experience at Mercedes Benz of Hagerstown that was made seamless by Barry, Austin, Tony and Jeff. Below are specific items (pros and cons) that made the customer service great: PROS: (1.) THE INITIAL ONLINE CHAT: Jeff (Business Manager) quickly understood what I was looking for when I was on the website chat and he set-up an appointment plus followed up with an email with the appointment details, a link to an AutoiPacket with car details and the name and contact details of the Sales Consultant that I would be working with. (2.) INTRODUCTORY EMAIL: Barry (Master Certified Sales & Leasing Consultant) sent me an email introducing himself and let me know the items that I needed to bring if I wanted to do a trade-in. (3.) BEING WELCOMED AND TEST DRIVE: Barry greeted us in the parking lot and he already had the car brought near the building in readiness for a test-drive. He explained to us the route that we would take for a test drive. (4.) RESEARCH: I noticed that Barry did some research to better understand my trade-in, this was good. (5.) PURCHASE PRICE: We discussed quite a bit about the price and we were very happy that rather than doing the traditional back and forth scenario where the customer gives their preferred purchase price to the Sales Consultant then he/she goes to the Sales Manager’s office to discuss the price then comes back and repeats this motions over again - in this case after doing this once or twice, we requested for the Sales Manager to come and chat with us. Austin (Sales Manager) came and sat down and we were all able to discuss and agree on a fair price for both parties. (6.) TRADE-IN: We haggled on the trade-in price and overall settled on a fair amount for both parties. (7.) QUESTIONS AND ANSWERS: We had a list of 30 questions and we went through the questions with Barry and he gave us answers with a smile. (8.) REVIEWING OF FINANCING DOCUMENTS AND CAR REGISTRATION DOCUMENTS: Tony (Finance and Leasing Manager) was able to quickly go through the documents and we received explanations for what each document was about. In addition, he scanned all the documents and gave us both electronic versions and hard-copies in a neat folder. He also had a shredder to shred any extra copies of documents with personal information. (9.) FULL GAS TANK: Barry personally drove to the gas station and filled up the gas tank prior to delivery of the vehicle. (10.) THE EXTRA MILE: We were happy that Barry was able to delete all addresses on the GPS of the trade-in vehicle, he also transferred the license plates and license plate holders from the trade-in car to the new car. (11.) CHOCOLATE GIFT: We appreciated the gesture of a big customized chocolate box at the end of the buying experience. (12.) CLEAN FACILITIES: We noticed that the building interior, bathrooms and building exterior including the parking lot was very neat and clean. (13.) CHILDREN’S PLAY AREA: There was a designated play room for children that had colorful toys. (14.) WAITING AREA: There is a neat lobby with comfortable seats and a TV and a mini-kitchen for coffee etc. (15.) CERTIFICATES/CERTIFICATIONS: We noticed training certificates on the staff’s offices and upon inquiry they mentioned that they usually undergo continuous improvement training to ensure that they offer the highest levels of customer service. (16.) AFTER-SALES FOLLOW-UP CALL: After about a week, Barry called to follow-up if we were satisfied and if everything was ok regarding the car. CONS: (a.) At the beginning of the Sales conversation, Barry was helping multiple customers. It would have been great to have had his undivided attention i.e. serve one customer fully at a time. (b.) This spring there was heavy pollen and the car had sat on the lot for a few months, the inside of the engine had a lot of greenish-yellow pollen. It would have been great if the engine was wiped down prior to delivery of the car. OVERALL OBSERVATIONS: My wife and I had a wonderful and respectful buying experience at Mercedes Benz of Hagerstown and we would buy from them again if the opportunity arose. We highly recommend this friendly dealership for their sincerity and genuine passion to overdeliver and make the customer happy. Thank you to the team for your good work.
Aug 22, 2021
I only buy cars from this dealership! I love these...
I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them.
Apr 21, 2021
This dealership is the best. The customer service and...
This dealership is the best. The customer service and selection was great. Financing was a breeze and the people are friendly. The lounge area is very clean and my Sales Associate knew exactly what I needed. A+ in so many areas. I look forward to working with them in the future. and.
Nick Bischoff
Service Liaison
Jun 26, 2026
Everything was good.
Everything was good. Nice waiting area. Friendly staff. Video explanation was an added bonus. Great customer service. Fair prices. Will continue to get serviced here. Thanks so much.
Jun 12, 2026
Your advisor very helpful and give me a details to my
Your advisor very helpful and give me a details to my problem. He is an assets of your establishment.
May 08, 2026
I have all my trust in Mercedes Benz of Hagerstown for
I have all my trust in Mercedes Benz of Hagerstown for the serving of my vehicle. I choose to travel 70 miles back to the dealership where I purchased my car because of the exceptional care and pride that is shown in the service department.
Mar 15, 2026
Always treat customers with respect and dignity, always
Always treat customers with respect and dignity, always reliable and honest when serving my vehicles.
Dec 10, 2025
Shoutout to Nicholas for the phenomenal service!
Shoutout to Nicholas for the phenomenal service! They were so friendly and went the extra mile to ensure my satisfaction."
Scott Dillard
Pre-Owned Sales Manager
Nov 01, 2025
I had a great buying experience at Mercedes-Benz of
I had a great buying experience at Mercedes-Benz of Hagerstown. Rob Edmonds was my sales associate and he answered all of my questions from my initial inquiry all the way to purchasing my car. I purchased a very well-maintained preowned SUV and Rob was great about making sure that everything was in perfect condition before I took my car home. The final process was easy and efficient, and it was a very enjoyable car buying experience - would highly recommend working with Mercedes-Benz of Hagerstown!
Feb 17, 2025
This dealership is amazing.
This dealership is amazing. Lexi had the car I was interested in all prepped and ready for the test drive, she knew all the features, and she had an easy test drive route mapped out. Here is where it gets better…AFTER I bought the car, she and her manager topped off the gas tank and delivered my car to my house 30 miles away. They never mentioned that during the transaction. Also it came with gigantic chocolate bar, another nice touch. Finally, I should mention that didn’t buy a new car from them, it was a pre-owned car for less than $25K, and I still received red carpet service. They have my business for life. Still working on the chocolate bar. 😁👍
Nov 01, 2024
This was the BEST experience I have had purchasing a
This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all!
Mar 25, 2024
The service and the sales team are always superb at this
The service and the sales team are always superb at this office which is why we will continue to do business with the organization.
Feb 21, 2024
Barry was very informative and patient with our
Barry was very informative and patient with our questions. The deal was fair and the entire car buying experience was as pleasant as could be. We have purchased vehicles from the dealership before and will do so again.
Joseph Battaglini
Mercedes-Benz Certified Technician
Nov 13, 2025
Great dealer and great workers.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Jun 19, 2025
Our purchasing experience with Barry at Mercedes-Benz of
Our purchasing experience with Barry at Mercedes-Benz of Hagerstown exceeded expectations. He listened patiently to the specifics in a van that we were looking for and did not pressure us to buy something we didn’t want. He then was able to find a perfect van for us at another dealer, savings us months of waiting to have a van built. We look forward to working with Barry and Mercedes-Benz of Hagerstown for years to come!
May 30, 2025
Excellent service & very efficient customer care,
Excellent service & very efficient customer care, everyone was super friendly and helpful with the service they provided
Mar 24, 2022
Excellent service.
Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic.
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Mitch Keller
Mercedes-Benz Certified Technician
Nov 13, 2025
Great dealer and great workers.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Oct 29, 2025
Very nice and efficient gentleman.
Very nice and efficient gentleman. He goes out of his way to satisfy the customer!👍👍
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Jul 20, 2017
First Class
I bought my first Mercedes here and had an excellent experience. Martin covered every detail and since I had bought the car for my wife's birthday, through in bottle of wine, bracelet and some chocolate when we picked up the car. The negotiation was low pressure and hassle free. The entire staff was courteous, responsive and diligent and I look forward to a long relationship with this dealership. I live in Winchester, VA and have several Mercedes dealerships to choose from in the DC area but opted for this one due to its reputation. I was not disappointed in the least. Thank you Martin for your customer service and attention to detail.
Zene Wolfe
Mercedes-Benz Certified Technician
Jul 03, 2025
Friendly, efficient and knowledgeable are how we would
Friendly, efficient and knowledgeable are how we would describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown.
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Apr 09, 2022
My family and I have been loyal customers since 2005.
My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life.
Mar 21, 2020
Mercedes Benz of Hagerstown is an amazing dealership!I...
Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!!
Feb 16, 2019
Service
The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g
Doug Helfrick
Customer Service Transportation
Nov 13, 2025
Great dealer and great workers.
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service
Aug 07, 2025
MB Hagerstown always has great 5-star service.
MB Hagerstown always has great 5-star service. I get nails in my tires 2-3 times a year commuting and they always get me in fast. The folks there are all excellent.
Sep 25, 2023
WE have visited MBENZ Hagerstown number of times and it
WE have visited MBENZ Hagerstown number of times and it always has been a great experience
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Daniel Morales
Mercedes-Benz Certified Sprinter Technician
Jul 16, 2021
We had a very wonderful sales experience and received a...
We had a very wonderful sales experience and received a far amount for our trade. This being our first MB, Barry took a lot of his time to show us the ins and outs of the vehicle. He was very professional and polite. Also, shout out the Daniel in the bays for looking under the vehicle a final time and explaining some of the engine components to me.
Oct 22, 2020
Happy to see Mr. Morales is still on board. We met when...
Happy to see Mr. Morales is still on board. We met when he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprinter vans is no small thing for me due to driving 20K a year including through two mountain ranges in WV and CO. I trust Daniel to keep my travel van safe and operating.
Robert Schmid
Mercedes-Benz Certified Technician
Oct 29, 2022
Service guys where outstanding .
Service guys where outstanding .Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way.
Aug 17, 2021
Outstanding service performed efficiently at a fair...
Outstanding service performed efficiently at a fair price. I trust them to work on my SL Roadster.
Larry Digges
Parts Advisor
Feb 21, 2021
Wonderful people, Great customer services. Rob was a...
Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership
Dan Zamora
Parts Manager
May 25, 2022
At the difficult situation of supply chain, they provided
At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot.