***After purchasing a New or Pre-Owned Mercedes-Benz or after a service visit, our customers receive an electronic survey via email that evaluates their experience while conducting business here at Mercedes-benz of Hagerstown.  We value the feedback that we receive! Below are the comments that our customers wrote to MBUSA (verbatim) expressing their level of satisfaction.***
 

Here is what our customers say.... 


 

• "It is always a pleasure to have work done at this dealership." Bonnie C. 03 CLK-Class
  
  
• "Great experience..." Jerome Y. 08 C-Class
  
  
• "Barry was extremely professional, courteous and certainly knew the product(s) he was selling. We will certainly recommend to our friends this dealership and the exceptional service we received from Barry. Please share with him our gratitude." Thomas J. 93 300SL
  
  
• "Mercedes of Hagerstown is all about Customer Service." Barbara G. 05 SL-Class
  
  
• "This is how a dealership should be run. Kudos to M/B of Hagerstown." Steven S. 06 SLK-Class
  
  
• "The Service Manager was extremely thorough, accomodating, and a pleasure to work with. I really appreciated all of the attention he put into making sure that my car was inspected, then proactively maintained for me from top to bottom. Thank you!" Laurie R. 05 M-Class
  
  
• "very courteous staff. will return for future MB service. Took care of all concerns." Otis B. 03 S-Class
  
  
• "Please give Alex a raise. He's the reason for the super service I receive! He's great and you should reward him! Don't let this one get away. I wish you'd let HIM sell me my next Benz. Thanks for your concern. I will check with Alex to see if he did, in fact, get noticed for his outstanding service."  David R. 04 E-Class
  
  
• "I have always received quality service with people that were very knowledgeable of their responsibilities and my expectations." Ronald K. 04 E-Class
  
  
• "Alex has always gone above and beyond to service my cars, will always return to him!" Imran Z. 05 E-Class
  
  
• "It is good to deal with great people." Delbert H. 04 E-Class
  
  
• "Alex does an excellent job of providing service for our vehicle."  Mary I. 05 E-Class
  
  
• "We have to drive a good distance for our service. We were seen promptly and our vehicle was finished exactly on time, as estimated. We enjoyed the coffee and the comfortable waiting area." Sharon K. 08 C-Class
  
  
• "excellent service" Gerald D. 08 E-Class
  
  
• "Alex and Adam were great, as usual!" Alan M. 06 C-Class
  
  
• "Marty Guillon was once again "outstanding" at his job and is the #1 reason why I continue to go to Mercedes Benz of Hagerstown for service. At the onset of my service visit, I completely forgot to mention to Marty that there was an occasional squeaking noise that I heard from my vehicle when I was parking He picked up on it, however, as the vehicle left the garage on its way for service after I had left. He called me to discuss it. I was very impressed, but not surprised, based on the high quality of service I have been receiving from Hagerstown for over ten years now. Way to go, Marty!" Jeffrey R. 08 C-Class
  
  
• "Very good dealer" James M. 99 300D
  
  
• "I specially thanks to the sales person, Mr Paden Richard. He showed most possible kindness. I had better offer from other dealer but Mr. Paden's kindness moved my heart. Thanks for your good service, Mr. Paden"  Kyong K. 05 S-Class
  
  
• "The doughnut was good, too." John S. 02 ML-Class
  
  
• "Marty is great to work with." Jeff F. 07 Gl-Class
  
  
• "Barry London was outstanding!" Jarrod P. 07 GL-Class
  
  
• "the service manager went out of his way for me. i appreciate the courteous and respectful manner in which i was treated" Mary L. 08 C-Class
  
  
• "Barry London (at the Hagerstown dealership) did an excellent job. This was the best automobile purchasing experience I have ever had (and I have bought numerous vehicles over the last 30 years)" Jeffrey H 09 SLK-Class
  
  
• "As always, every department at Hag. Mer. has been an absolut pleasure to deal with. Whether it is a service issue or sales, the norm is always at an extremely high level." FBC 07 M-Class
  
  
• "I am still very impressed with the service I am provided each time I bring my vehicle in for service. If there is a part that needs to be replaced or something fixed, then I have always received a phone call informing me of the cost and never pressured to have the service completed. Anyone who talks about getting a new vehicle, I always refer them to Hagerstown Mercedes."  Michael S. 07 M-Class
  
  
• "Alex is a consumate professional as are all the people in Hagerstown." Ralph B. 07 GL-Class
  
  
• "The best experience to date--my car was repaired in time for me to catch my plane! The bill was less than estimated. Kelly fixed me coffee and took the time to talk with me. I was so frazzled with all of the things which I needed to accomplish before I left town. My service manager was friendly, very accomodating, and even offered to carry my suitcase! They even managed to get it washed!  Thanks." Dr. H 03 E-Class
  
  
• "The staff at Mercedes of Hagerstown is always so proficient and friendly. They always go the extra mile to make me feel welcome whenever I get my car serviced. Since I am in the military, I have taken my car to several dealerships and I can say, Mercedes of Hagerstown is the best when it comes to customer service, knowledge, timeliness, great communications and overall efficiency." Carmen B. 02 C-Class
  
  
• "the roadside assistance gentleman was very professional and prompt. thank you for the terriffic service." SPH 08 GL-Class
  
  
• "It is a pleasur to do business with a company that is very well organized. Only happens because good management and personal who knows the business. Thank you. " Albert C. 08 M-Class
  
  
• "In addition to the normal car wash that I received with my service visit, they went above and beyond and "SCRUBBED" the front wheels which were black with  brake dust when I brought it in. THANK YOU!!!!!" Dawn H. 05 C-Class
  
  
• "Every aspect of this purchase was positive and professional." HFO 08 GL-Class
  
  
• "Always great service, will buy there again." Harry D. 02 SLK-Class
  
  
• "I travel 75 miles to this store for their superior service. I don't take my car to the local dealer, I would rather make the trip!" Joann W. 07 SLK-Class
  
  
• "MB of Hagerstown continues to show us how nice the MB experience is, they treat us and our car like we are family. The car was so clean when we picked it up I want to commend this dealership, we are 100% satisfied with the service and work preformed by MB oif Hagerstown. We will absolutely buy our next MB from this dealership. Keep up the great work !"    Gerald M. 2004 E-Class 
   

• "I was impressed with the obvious interest and sensitivity that Alex Folz showed in my trying to get all the bugs out of my 1983 380SL. I had been dealing with a group in Hagerstown that specializes in foreign cars, but they seem to "work you in" and often I am without the car for weeks at a time when dealing with them. I will now prefer to deal with Mercedes Benz of Hagerstown for all futre work! Thanks to you all!"     Irv L. 1983 380SL       

• "Richard sold us the car and was there to greet car owners, Kelly, Alex and Don are always so helpful and courteous. This is by far the best Benz dealership that we have dealt with. Many thanks!!!"      Mark H. 2008 C-Class       

• "Don and Tom are the reasons we come back to Mercedes-Benz of Hagerstown. They do a great job. Very knowledgeable and their explanation leaves no questions."    Ben G. 1992 300SL         

• "Everything was great--but when we got the new ML home--we found a small "ding" on the rear driver's side--it is back at the dealership today being fixed--so we were glad that this was addressed promptly. " Gregory S. 2008 M-Class      

• "Great salesman"  Keith G. 2005 E-Class     

• "Barry did an excellent job and was more than willing to accommodate our schedules."  Stephen S. 2006 E-Class

• "Richard Paden is the best and gets my highest recommendation."  Claude H. 2004 S-Class         

• "Emily, thank you so much for your help. My entire experience with you and your dealership has been the best car buying experience I have ever had. You guys are a notch above all the rest. Thanks again!"  Tim R. 2003 SLK-Class